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# Lead Quality Analyst

- **Company:** eBusiness Solutions, Inc.
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Salary:** $89,440.0 - $101,920.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Automation of Tests, Continuous Integration, DevOps, Scrum Methodology, Systems Development Life Cycle, ServiceNow Application Engine, Software Engineering, Test Execution Engine, Test Management, Strategies of Testing, Test Scripts, Lasttests, Information Technology, Servicenow
- **Published:** June 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=edf7d4b0a4f57501

## About the Role

Do you have experience in User acceptance testing?, Do you have a Bachelor's degree?, 5 years of experience performing quality assurance and testing activities within ServiceNow environments. 5 years of experience working within Agile software development teams. Experience testing ServiceNow ITSM and Customer Service Management (CSM/CRM) applications. Experience utilizing ServiceNow Test Management and Automated Test Framework (ATF). Strong understanding of Software Development Lifecycle (SDLC) and quality assurance methodologies. Experience developing and executing test plans, test cases, and automated test scripts. Experience supporting User Acceptance Testing (UAT) activities., Experience testing ServiceNow integrations with external systems. Experience with DevOps, CI/CD, and automated testing practices. Bachelor//'s Degree in Computer Science, Information Technology, or a related field. ServiceNow Certified System Administrator (CSA). 2 years of experience with ServiceNow Certified Implementation Specialist (CIS) certifications. 5 years of experience with ServiceNow platform upgrades and release testing. Experience supporting large-scale enterprise ServiceNow implementations.

## Description

One of our clients in the government domain is seeking a Lead Quality Analyst to serve as a senior-level quality assurance professional, leading testing efforts for enterprise ServiceNow applications and platform enhancements. This position will oversee quality assurance activities throughout the software development lifecycle, ensuring the delivery of high-quality solutions that meet business requirements and organizational standards. Collaborate with Business Analysts, Developers, Product Owners, Scrum Masters, and business stakeholders to develop test strategies, execute test plans, manage defects, coordinate User Acceptance Testing (UAT), and support continuous improvement initiatives within an Agile development environment., Lead quality assurance and testing activities for ServiceNow platform implementations, enhancements, integrations, and upgrades. Develop and maintain comprehensive test strategies, test plans, test cases, and test scripts. Execute functional, regression, integration, system, and user acceptance testing. Utilize ServiceNow Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites. Review business requirements, user stories, and acceptance criteria to ensure testability and completeness. Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios. Track, document, and manage defects through resolution and validation. Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders. Ensure traceability between requirements, test cases, and testing results. Provide testing status updates, metrics, and risk assessments to project and program leadership. Support Agile ceremonies
including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives. Participate in ServiceNow platform upgrade testing and validation activities. Identify opportunities for test automation and process improvements. Mentor and guide to junior QA resources and project team members on quality assurance best practices. Develop and maintain testing documentation and quality assurance standards.


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