> Markdown version of [/jobs/ext/1086296-software-engineer-platform](https://www.wearedevelopers.com/jobs/ext/1086296-software-engineer-platform). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Engineer - Platform

- **Company:** Assembled, Inc.
- **Location:** New York, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Online Services, Cloud Computing, Data Stores, Python (Programming Language), PostgreSQL, Redis, Systems Integration, Snowflake, Backend, Stripe, Kubernetes, Data Management, Etsy
- **Published:** June 9, 2026
- **Apply:** https://www.dice.com/job-detail/f9ba7eae-d46b-4adb-a86f-f8c60813bdb0

## About the Role

* Have 5+ years of engineering experience involving backend, platform, or infrastructure systems
 * Are excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations
 * Thrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs
 * Care deeply about reliability, maintainability, performance, and building systems that empower other engineers
 * Enjoy collaborating cross-functionally and understand how platform work can unlock product and business impact
 * Have familiarity with one or more parts of our stack:
 + Cloud provider: AWS
 + Container orchestration: Kubernetes + Karpenter
 + Datastores: Postgres + PgBouncer, Snowflake, Redis
 + Languages: Go and Python

## Description

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work., We're looking for an experienced software engineer to help build the foundation of Assembled's platform. Our Platform org is responsible for the core systems that power Assembled's products end-to-end: the infrastructure our applications run on, the integrations that ingest data into the Assembled ecosystem, and the data platforms that transform, model, and serve that data across the company.


## Related Videos

- [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe)
- [AI is an Electric Bike for the Brain - Stoyan Stefanov](https://www.wearedevelopers.com/videos/1771-ai-is-an-electric-bike-for-the-brain-stoyan-stefanov)
- [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis)
- [Platform Engineering vs. DevOps Why not both?](https://www.wearedevelopers.com/videos/885-platform-engineering-vs-devops-why-not-both)
- [Empowering Thousands of Developers: Our Journey to an Internal Developer Platform](https://www.wearedevelopers.com/videos/1519-empowering-thousands-of-developers-our-journey-to-an-internal-developer-platform)
- [Accelerating Authentication Architecture: Taking Passwordless to the Next Level](https://www.wearedevelopers.com/videos/733-accelerating-authentication-architecture-taking-passwordless-to-the-next-level)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers)
- [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai)