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# Desktop Support

- **Company:** Stellar Professionals
- **Location:** Petersburg, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Migration, Microsoft SharePoint, Office365, Software Troubleshooting, Peripherals, Information Technology
- **Published:** June 2, 2026
- **Apply:** https://www.dice.com/job-detail/8d29596a-2dff-4c28-afcd-ceb8c2aea221

## About the Role

To excel in this position, you must have at least 1+ years of experience in the following:

 * PC Refresh Projects: Direct experience with large-scale computer deployments and data migration.
 * Hardware & Software Troubleshooting: Solid hands-on or service desk experience fixing PCs, peripherals, and mobile devices.
 * ITSM Frameworks: Practical knowledge of Incident, Change, Service Request, and Asset Management.
 * Microsoft 365 Suite: Proficiency with Word, Excel, Teams, SharePoint, and MS Bookings (for user scheduling).
 * Communication & Autonomy: Strong ability to manage your own schedule, write clear technical emails, and lead collaborative troubleshooting conversations with non-technical users.
 * Compliance: Familiarity with state government-level information technology policies and security standards.

## Description

We are looking for a Desktop Support who can own their workflow, manage device deployments, and serve as a vital technical liaison., * PC Refresh Ownership: Schedule deployment appointments directly with users, handle imaging, data transfers, software installation, and full hardware setup.

 * Regional IT Support: Act as the main point of contact for technical needs, coaching staff through computer, mobile, phone, and printer troubleshooting.
 * Asset & Incident Management: Track IT assets, manage service requests, and escalate critical network or security outages to the central operations center.
 * Reporting: Maintain an active log of regional IT initiatives and deliver clear weekly status reports.


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