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# Junior IT Support Analyst

- **Company:** Our Media
- **Location:** Bristol, UK (Remote available)
- **Experience:** Starter
- **Salary:** £25,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Desktop Computing, Filemaker, Microsoft Office, Network Connections, Software Deployment, Software Engineering, Headsets, Peripherals, Laptops
- **Published:** May 23, 2026
- **Apply:** https://www.totaljobs.com/job/junior-it-support-analyst/our-media-ltd-job107396087

## About the Role

* Customer focussed
 * Interest in technology
 * Good communication skills

Desirable

 * Experience in an IT helpdesk environment

## Description

The Junior IT Support Analyst will be part of a team providing in-person and remote IT support across Our Media. They will troubleshoot tech issues related to user devices (e.g laptops) and provide support for software issues., Provide Technical Support:

 * Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person.
 * Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
 * Diagnose and resolve network connectivity problems, ensuring seamless access to company resources.
 * Assist with the setup and configuration of new workstations, software installations, and system upgrades
 * Assist with the leavers process, including decommissioning laptops, managing account access

Administration and Maintenance:

 * Perform basic system administration tasks, such as password resets, and software license management.
 * Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
 * Monitor stock levels of all IT equipment, such as Windows and Mac laptops, and peripherals such as mice, keyboards, headsets, cables, etc.

Software, Tools and Applications:

 * Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, FileMaker.
 * Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required.

Training and Documentation:

 * Create and maintain user-friendly documentation and guides to assist employees with common IT tasks.


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