> Markdown version of [/jobs/ext/1087740-guest-service-agent-front-desk](https://www.wearedevelopers.com/jobs/ext/1087740-guest-service-agent-front-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Guest Service Agent/Front Desk - **Company:** WLT CWI 1 LLC - **Location:** New York, NY, United States - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Web Browsers - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5a841eb8407620be ## About the Role Do you have a valid Driver's License license?, Do you have experience in Serving clients?, Do you have a High school diploma or GED?, * Customer service and cash handling experience is required. * Must have schedule flexibility for AM/PM/Overnight shifts, weekends and holidays. * Proficiency in English include speaking, reading and writing. Chinese is a plus. * Must be able to multi-task. * Must be 18 years or older to serve and pour alcohol in New York. * Ability to learn quickly and work in a fast-paced position with guest interaction. * A true desire to satisfy the needs of others in a fast-paced environment. * High school diploma or equivalent. * Ability to lift, pull, and push moderate weight (minimum of 50 lbs). * Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc. * Driver's license and reliable transportation including a clean driving record is a plus. ## Description The Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials: * Greet every guest with a smile * Use guest's name at every opportunity * Provide quick and efficient service * Offer assistance and provide options * Thank the guest and invite them back This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the Assembly Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required, food and beverage experience is a plus., * Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times. * Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake up calls, future reservations, etc. * Courteously and efficiently provides information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services; informs guests of hotel services, features and room amenities. * Answer hotel telephones courteously and efficiently following Hyatt Place standards. * Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the Point-of-Sale system. * Assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service. * Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) ## Related Articles - [12 Unusual Predictions For 2024](https://www.wearedevelopers.com/magazine/347-12-unusual-predictions-for-2024) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)