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# IT Service Design Lead

- **Company:** CareerCircle
- **Location:** Worcester, MA, United States
- **Experience:** Expert
- **Salary:** $51,355.0 - $55,827.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Amazon Web Services, Data Analysis, Cloud Engineering, Software Documentation, CompTIA Security+, Desktop Computing, Digital Technology, Experimental Data, Human-Computer Interaction, Service Design, User-Centered Design, Data Processing, Multi-Cloud, Cisco
- **Published:** June 10, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ma/worcester/35ad46e9-ac2a-4cb1-88d4-81f807db1eeb

## About the Role

Loans
Planning
Coaching
Leadership
Upskilling
Investments
Refinancing
Multitasking
Communication
Cash Handling
Mental Health
Outbound Calls
Mortgage Loans
Professionalism
Problem Solving
Self-Discipline
Customer Service, * High School degree or GED required

 * 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
 * Ability to effectively ask questions and identify needs to improve the customer relationship
 * Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
 * Demonstrated skills in using digital technology to support the delivery of business goals
 * Aptitude to problem solve and provide solutions to customer issues
 * Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
 * Self-motivated, confident and ability to multitask effectively
 * Ability to work branch hours, which can include weekends and evenings
 * Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
 * Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred skills/experience

 * 1 year cash handling experience, Worcester, MA, *On-Site
Biology
Timelines
Chemistry
Visionary
Scheduling
Operations
Management
Innovation
Creativity
Calibration
Biochemistry
Ion Exchange
Spectrometry
Communication
Data Analysis
Presentations
Chromatography
Detail Oriented
Self-Motivation
Microsoft Excel
Data Processing
Drug Development
Data Acquisition
Mass Spectrometry
Experimental Data
Laboratory Safety
Solution-Oriented
Biopharmaceuticals
Advanced Analytics
Sample Preparation
Workflow Management
Experimental Design
Chemical Engineering
Laboratory Equipment
Independent Thinking
Organizational Skills
Software Documentation
New Product Development
Artificial Intelligence
Electronic Lab Notebook
Pharmaceutical Sciences
Protein Characterization
Engineering Design Process
Size-Exclusion Chromatography
Personal Protective Equipment
Cross-Functional Collaboration
Empower 3 Chromatography Software
+0

## Description

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations., Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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Sales
Loans
Planning
Coaching
Leadership
Upskilling
Investments
Refinancing
Multitasking
Communication
Cash Handling
Mental Health
Outbound Calls
Mortgage Loans
Professionalism
Problem Solving
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Writing
Surveys
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Leadership
Management
Resilience
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Market Data
Multi-Cloud
Accountability
Service Design
Problem Solving
Ancient History
Customer Service
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Project Delivery
Cloud Engineering
Usability Testing
Service Management
Business Strategies
User Interface (UI)
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CompTIA Security+ CE
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Technology Ecosystems
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