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# Cloud-Enabled IT Support Specialist

- **Company:** Stellar Professionals
- **Location:** Conyers, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Cloud Computing, Computer Networks, Information Leak Prevention, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Networking Basics, Aws Command Line Interface (CLI), TCP/IP, Peripherals, Computer Equipment, Information Technology, Terraform, Servicenow
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/99db82ab-c557-46fb-91b3-73525aeb71eb

## About the Role

To be considered for this position, candidates must possess strong experience in the following areas:

 1. Cloud & Automation
 * AWS & Terraform: Minimum 2 years of hands-on experience using AWS CLI and Terraform for automation and environment provisioning.
 * Cloud Infrastructure: Ability to maintain, design, and optimize scalable, cost-efficient internal cloud applications.

 2. Systems & Networking
 * Active Directory: 2+ years managing Active Directory, including DNS, DHCP, and Local/Group Policies.
 * Network Troubleshooting: 3+ years resolving TCP/IP and basic network connectivity issues.
 * Hardware & OS: 2+ years installing, maintaining, and troubleshooting desktop hardware, Windows 10/11, Chrome boxes, and peripherals (scanners, network printers).

 3. Operations & Support
 * ServiceNow: 2+ years managing, triaging, and escalating tickets within ServiceNow.
 * Peripherals & Specialized Equipment: Ability to learn and support specialized operational equipment (lobby management software, A/V systems, video conferencing, camera equipment)., * Mandate: Professional certification is REQUIRED (e.g., CompTIA A+, Network+, Cloud+, or equivalent). You must be able to provide a copy of your certification upon submission.
 * Education & Experience: * Bachelor's degree in IT/Computer Science + 3 years of related IT support experience OR
 + Associate/Vocational degree + 5 years of related IT support experience.

Competencies for Success

 * Excellent communication and customer service skills to support end-users effectively.
 * Strong incident triage, problem-solving skills, and a desire to continuously learn emerging IT technologies.
 * Proven ability to minimize system downtime and data leakage.



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