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# IT Endpoint Services Assistant

- **Company:** BRIDGEWATER BAGEL
- **Location:** Bridgewater, United States
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Microsoft Outlook, Information Technology Operations, Microsoft Office, Microsoft PowerPoint, Data Logging, Blackboard
- **Published:** June 30, 2026
- **Apply:** https://jobs.bridgew.edu/postings/33181

## About the Role

Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester., 1. Must be punctual, reliable and detail-oriented.

 2. Excellent customer service skills.
 3. Strong technical, audiovisual, troubleshooting, writing and multimedia skills.
 4. Maintain a good academic standing.
 5. Ability to work independently and to learn quickly.
 6. Knowledge of
 * Office 365 (Word, Excel, Power Point, Outlook)
 * Chrome, Edge, Safari
 * Operating Systems (Windows, Mac, Chrome)
 * Blackboard
 * InfoBear
 * Anti-virus software
 * Navigating BSU Website
 * Software Support
 * Printer Support

Physical Demands
Ability to lift 25 pounds

## Description

Title IT Endpoint Services Assistant
Position Description
Department Information
IT Endpoint Services manages end-user data and software applications assuring accessibility at any time, from any place, and from a secure and reliable BSU-issued endpoint device., Student employees will be trained to troubleshoot a variety of account and computer issues such as:

 * Providing in person technical support to faculty, staff, and students
 * assisting customers with logging into their accounts or password resets
 * fixing printer issues
 * installing software
 * assisting with the laptop loaner program

You may be assigned to assist with the support of audio-visual equipment in campus classrooms and meeting spaces. Students are to respond to the classroom to provide immediate assistance and resolution. Tickets and reports are to be updated accordingly.

Additional responsibilities include:

 * troubleshooting technical problems
 * documenting, testing, uninstalling and reinstalling new computers
 * other projects as assigned

Ongoing maintenance and testing of equipment is also required to prevent classroom interruption. It is mandatory to maintain integrity of assigned accounts, access, and permissions. A respectful and professional attitude is also expected.
Beyond the training, you will be part of a team that plays a critical role in the daily IT operations on the BSU Campus. You may be at the IT Service desk and/or in the field.


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