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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location - **Company:** Ernst & Young LLP - **Location:** Salt Lake City, UT, United States (Remote available) - **Salary:** $142,600.0 - $261,500.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Artificial Intelligence, Workflow Management Systems, Chatbots, Information Technology, ServiceNow HR Service Delivery, Servicenow - **Published:** June 17, 2026 - **Apply:** https://dejobs.org/x/x/43E644722E49406384D7DB7AED185A50/job/ ## About the Role * Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) * Ability to build and foster client relationships and demonstrate the value of EY services * Excellent business acumen with the ability to make fact-based decisions and resolve conflicts * Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation * Demonstrated knowledge of ServiceNow's latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery * Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language * Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement * Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps * Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources * Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs * Ability to support pre-sales efforts including creating proposals and estimates * Ability to create high-quality deliverables and project artifacts To qualify for the role, you must have * A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline * Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience * ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) * Minimum of 1 of the following ServiceNow certifications: * ServiceNow Certified Implementation Specialist - HR Service Delivery * 5+ years of Big 4 or equivalent consulting experience * Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization * Experience leading teams and supervising others * A driver's license valid in the U.S. * Ability to travel to meet client needs Ideally, you'll also have * ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) * Performance analytics and reporting experience - certifications are a plus * Employee Center and Workplace Service Delivery experience - certifications are a plus * Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. ## Description As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. * Lead workstream delivery and ensure effective management of processes and solutions. * Track deliverable completion and project status, ensuring alignment with performance objectives. * Actively participate in client working sessions, leading workstreams from planning through execution and closure., Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. * Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? 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