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# Network Support Technician II

- **Company:** Bryce Corporation
- **Location:** Memphis, TN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Office Suite, Microsoft PowerPoint, SAP (Applications), TCP/IP, Network Support
- **Published:** June 18, 2026
- **Apply:** https://www.juju.com/job/00000000g93cqs

## About the Role

+ Understanding of the following network/computer concepts: TCP/IP, DNS, DHCP, VPN, Shared Network Resources

 + Technical Certification in Network+ (CompTIA) or similar

 + 1+ years of experience in a relevant role

 + Ability to develop and maintain mature, positive, and cooperative relationships in the face of problems.

 + Problem-solving skills, including identifying the root cause.

 + Ability to use all methods of communication (face-to-face, email, phone, etc.).

 + Ability to effectively manage and prioritize multiple issues.

 + Interpersonal skills.

 + Technical writing skills.

 + Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

 + All employees are responsible for reporting food safety and quality issues to those that can initiate action.

## Description

+ Ability to classify problems into those needing elevated solutions (Level III, Network Administrator, SAP Team, etc.)

 + Supports company purchased software and hardware packages to the level required by internal SLAs.

 + Provides on-site support for issues where necessary, including on the manufacturing floor.

 + Takes Help Desk calls and creates logs tickets for every issue or request.

 + Responds to emails requesting support and creates logtickets for every issue or request.

 + Reviews tickets daily, follows up on open tickets to ensure a timely response.

 + Writes documentation/scripts with information in log tickets so that others can follow the procedure and solution in the future.

 + Unlocks / Resets Network and Application passwords as requested.

 + Assists in computer upgrades and new device setups.

 + Performs software upgrades, including those for Windows and Office applications.

 + Answers after-hours calls for production down issues, works off-hours to support the business when required.

 + Performs all other duties as assigned.


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