> Markdown version of [/jobs/ext/1103047-tech-support-engineer](https://www.wearedevelopers.com/jobs/ext/1103047-tech-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support engineer - **Company:** Net2Source - **Location:** East Moline, IL, United States - **Salary:** $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Configuration Management, Desktop Computing, System Center Configuration Manager, Smart Devices, Office365, Microsoft InTune, Laptops, Hardware Debugging, Servicenow - **Published:** June 4, 2026 - **Apply:** https://www.disabledperson.com/jobs/72910640-tech-support-engineer ## About the Role Hands-on experience in Depot Management/Configuration Center operation .- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices - Working experience with Microsoft ecosystem and device management tools., Hands-on experience in Depot Management/Configuration Center operations. - Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices). - Working experience with Microsoft ecosystem and device management tools, including: - O365 / Microsoft 365 - Intune / Endpoint Management - SCCM / Configuration Management - Asset Management tools - Practical working knowledge of ServiceNow for incident, asset, and task updates. - Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination. - Good understanding of shipping, receiving, and inventory control processes. Behavioral & Professional Competencies: - Strong written and verbal communication skills. - Customer-focused mindset with the ability to work directly with end users and stakeholders. - Ability to prioritize work effectively in a fast-paced, project-driven environment. - High ownership, attention to detail, and accountability. - Willingness to work from the office and support hands-on operational activities. - Positive attitude with readiness to learn and adapt. ## Description *Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid., Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices - Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment. - Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty provide - Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations - Maintain and update asset movement, device status, and lifecycle records in ServiceNow. - Conduct monthly inventory audits and reconcile physical assets with system records. - Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams. - Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines. - Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness. - Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments. - Communicate clearly with customers and internal stakeholders through written and verbal updates. - Follow standard operating procedures, security guidelines, and asset management policies ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)