> Markdown version of [/jobs/ext/1103732-tech-support-analyst](https://www.wearedevelopers.com/jobs/ext/1103732-tech-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tech Support Analyst

- **Company:** NATURAL RESOURCES DEPT
- **Location:** Waukesha, WI, United States (Remote available)
- **Salary:** $74,880.0 - $99,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Information Systems, Data Recovery, Desktop Computing, Network Troubleshooting, System Center Configuration Manager, Network Service, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Microsoft InTune, Laptops, DocuSign, Commvault, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://wj.wi.gov/psc/wisjobs/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&PostingSeq=1&JobOpeningId=21228

## About the Role

Qualified applicants must detail having experience performing all the following in order to be considered:

 * Consulting with business partners/stakeholders for technical support, procurement, and/or improving systems processes
 * Coordinating/leading a team
 * Supporting Windows operating systems, desktops, laptops, printers, scanners, and/or iPhones/iPads in a remote work environment
 * Working with ITSM Tools such as Cherwell or Service Now for incident management/inventory

In addition to having experience in all of the above, Well Qualified applicants must detail having experience in at least one of following:

 * Working with apps and tools such as BOX, Beyond Trust, Cradlepoint, DocuSign, or Intune.
 * Working with Microsoft SCCM and/or TEAMs for VoIP
 * Performing IT asset management functions

## Description

This Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities. Various duties include: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, and interviewing customers as part of pre-deployment asset discovery.

Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition.

The employee is responsible for assisting project managers in providing on-site IT support and facilitation for customers The incumbent will also assist in researching technological trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions. The position will support applications and services such as Mobile, Cayosoft, Commvault, Microsoft SCCM, BOX, DOCUSIGN, Beyond Trust, VOIP, Cradlepoint and will utilize ITSM software to manage incidents, service requests, assets, and changes., This position may require occasional travel to various customer locations throughout the state.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)