> Markdown version of [/jobs/ext/1103791-tech-support-engineer-iii](https://www.wearedevelopers.com/jobs/ext/1103791-tech-support-engineer-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Engineer III - **Company:** Sinch, LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), VoIP, Unix, Command-Line Interface, Complex Networks, Linux, Internet Protocol, Enterprise Messaging Systems, Network Architecture, Standard Sql, Computer Networking Systems, Ribbon (Software), Guidewire PolicyCenter, Information Technology, Cisco - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e036795ff784418d ## About the Role Do you have experience in VoIP administration?, * Bachelor's degree in computer science, Engineering or related field, or equivalent practical experience * 5+ years' experience working in advanced technical support, telecom, NOC, or engineering-adjacent environments * Experience handling escalations, customer-impacting issues, or production systems * Strong PC, UNIX, and Linux skills, including comfort working in command-line and system-level environments * Strong technical foundation in telecommunications and IP networking, including voice networks and protocols such as SIP, SS7, and TCP/UDP, with experience supporting live, customer-facing systems * Hands-on experience working with carrier-grade voice and networking systems, including but not limited to BroadSoft, FreeSwitch , Ribbon, Cisco, Edgemarc , Linux-based platforms, APIs, messaging systems, and SQL * Excellent troubleshooting, analytical and critical thinking skills across systems and environments * Ability to read and understand complex network diagrams * Demonstrates strong initiative and a self-starter mindset * Ability to identify issues, take ownership, and drive resolution with priority and follow-through * Ability to perform well under pressure in time-sensitive situations * Adaptable and flexible in a fast-changing technical environment * Excellent interpersonal, teamwork, and collaboration skills * Excellent written and verbal communication skills with strong attention to detail * Strong ability to communicate technical concepts clearly and professionally to both technical and non-technical audiences ## Description The Technical Support Engineer (TSE) is primarily responsible for serving as a subject matter expert, owning complex escalations, and acting as a technical connector across teams. TSE plays a key role in shaping products through launch and ongoing operations by partnering closely with Product, Engineering, Support, NOC, vendors, and customers. Documentation, testing, and on-call participation are also fundamental responsibilities of this role. Additional responsibilities such as architecture input and limited travel support the role as needed. Your Impact & Responsibilities * Serve as a subject matter expert for supported products, services, and platforms * Act as an escalation point for complex technical issues affecting customers and systems * Support products and equipment through launch and ongoing operations, including planning and execution of deployments, maintenance, and migrations * Work closely with Product, Engineering, Support, NOC, vendors, & customers to drive resolution of issues and reliability * Contribute to the development and modification of network architecture by collaborating with Operations teams * Research and self-educate on new or unfamiliar technologies & protocols relevant to supported products and services * Communicate professionally & effectively with customers, vendors, management, and internal engineering and operations teams, both verbally and in writing * Foster a positive, knowledge-sharing environment where teams support success through open collaboration * Create, maintain and train accurate technical documentation, processes, and knowledgebases * Participate in an on-call rotation and support after-hours incidents as required ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [You’re a great coder? 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