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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT User Support Specialist - **Company:** Greenberg Traurig, LLP - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Microsoft Outlook, Desktop Computing, Enterprise Vault, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Citrix Systems, Microsoft PowerPoint, Remote Access Technology, Remote Desktop Services, Cisco WebEx, Office365, Peripherals, Microsoft InTune, Computer Equipment, Information Technology - **Published:** June 9, 2026 - **Apply:** https://www.dice.com/job-detail/73fa7b34-946d-4bca-a143-7703bd08e4b1 ## About the Role We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team., Skills & Competencies * Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives * Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others * Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team * Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation * Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve issues or suggest alternative solutions * Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment Education & Prior Experience * Bachelor's degree in computer science, information technology, or related field preferred * 1-3 years' experience providing technology support in a professional office environment * Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals preferred * Experience with networking devices, cabling, and associated troubleshooting preferred * Prior use of a trouble ticket tracking system preferred Technology * Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures * Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint * Experience troubleshooting and supporting iOS and Android mobile devices with a focus on Intune and Microsoft Outlook mobile email delivery and archiving system * Experience with remote access such as Citrix, VPN, and Remote Desktop * Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment ## Description This role is based in our Atlanta office, on an in-office basis. This role reports to the IT User Support Manager., The function of the Junior IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The Junior IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager and the Business Director., * Supports computer hardware and software, and maintains computer hardware asset inventory * Assists with system setups, breakdowns, and office moves * Supports Conference Room Services with video conferencing, AV setups, and take-downs * Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system * Supports telephone and voicemail systems * Tracks user support requests and system failures * Escalates more complex issues to advanced support service teams and communicates with end users * Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems * Performs preventative and routine maintenance * Procures miscellaneous technology supplies * Coordinates with IT vendors and other departments * Works with core IT teams on implementation and support of technology rollouts and projects * Recognizes and makes recommendations for training where opportunities exist to address common support issues ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)