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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Customer Solutions - Digital Platform for Operational Excellence (all genders) SaaS & Pharma Manufacturing in Bad Säckingen - **Company:** eschbach GmbH - **Location:** Stegen, Germany (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Collaborative Software, DevOps, Laboratory Information Management Systems, Software Engineering, IT Architecture, Data Management - **Published:** May 23, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=a8c9ab4509755ebc ## About the Role Do you have experience in Manufacturing?, * 7+ years in Pharma Operational Excellence or Pharma Manufacturing Digitalization * Experience in leading Software PoCs or pilots as part of corporate programs * Experience leading and transforming a team * Commercial mindset, comfortable teaming with Sales * Mobility / availability to travel * Excellent English and German communication skills ## Description a Head of Customer Solutions - Digital Platform for Operational Excellence (all genders) to drive the implementation of our AI-enabled Intelligent Operations Platform (IOP) as part of global Operational Excellence and Digital programs at our Pharma and Chemical Manufacturing Customers, ensure value-creating PoCs and stable deployments, deliver steady growth with our customers, and secure strong user adoption and renewals., * Build capabilities in our consulting and implementation teams to successfully embed IOP into corporate operational excellence and digital programs and to deliver high-impact solutions within these programs. * Develop the organization and drive change to enable our teams to maximize their impact for our customers * Shape clear and practical ways of working that enable effective collaboration, strong execution, and alignment * Drive predictable ARR growth, professional services revenue, and capacity utilization through strong commercial discipline and execution Solution & Project Delivery * Deeply understand customers' operational work processes and support your teams in translating these into IOP solution designs. * Work with internal teams and customers to integrate IOP in our customer's reference IT architectures (MES, ERP, LIMS, data platforms, AI Agents, collaboration tools, ...). * Guide strategic PoCs, pilots and corporate rollouts from scoping to measurable success. * Design scalable rollout models, including global templates, governance, rollout waves.Define and track project success criteria and KPIs * Hands-on project management for strategic customer projects. Grow our Customers * Drive expansion of corporate PoCs or pilots to multi-site and global programs. * Lead strategic customer growth, plan initiatives with sales and empower your teams to achieve their ARR expansion targets. * Support sales on strategic accounts with solution strategies, proposals, and hands-on pre-sales activities. * Work with our Academy and Community team to support self-driving growth and user adoption Secure a Stable Customer Base * Build strong relationships with senior stakeholders in Operations, OE, and Digital/IT. * Drive methodology, tools, and action to ensure high user adoption throughout the customer base. * Ensure highest renewal rates by ensuring customer value and addressing risks early Tech and DevOps * Lead your teams to bring new innovations to early customers, harden them in real use, and scale successful solutions across the customer base. * Make sure DevOps is alive and ensure strong interaction with Software Development * Work with our Communities of Practices and Module Focus Groups to ensure technically excellent implementations and stable zero-incident operations. * Ensure technical excellence of our implementations by driving proactive continuous improvement, RCAs and CAPAs ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Architectures that we can use with .NET](https://www.wearedevelopers.com/videos/935-architectures-that-we-can-use-with-net) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)