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# Desktop Support Engineer's

- **Company:** LA International Computer Consultants Ltd
- **Location:** United States
- **Contract:** Temporary contract
- **Skills:** System Center Configuration Manager, Software Deployment, Software Troubleshooting
- **Published:** June 30, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/B968614A6879EB9311

## About the Role

* Experience in desktop support/EUC deployment roles
 * Hands-on laptop deployment experience
 * Basic SCCM imaging execution knowledge
 * Strong troubleshooting and user support skills

Desirable skills/knowledge/experience:

 * Large-scale device rollout experience
 * Experience in regulated environments
 * Familiarity with asset management and ITSM tools
 * Floor support/Hypercare experience

## Description

1. Device Deployment & Setup
 * Receive, record, and stage laptops at central and distribution sites
 * Deploy OS images using SCCM Task Sequences
 * Install and configure endpoint hardware (laptops, monitors, peripherals)
 2. Post-Build Validation & Testing
 * Perform post-build checks (boot, login, network, application access)
 * Ensure devices meet quality standards before handover
 * Capture test evidence using agreed checklists
 3. End-User Handover & Support
 * Conduct physical device handover using approved checklists
 * Provide basic user guidance and onboarding support
 * Capture user acknowledgement for audit records
 4. Asset Management & Documentation
 * Update asset tracking systems
 * Maintain chain-of-custody records
 * Maintain deployment logs and documentation
 5. Issue Handling & Escalation
 * Resolve basic deployment and hardware issues
 * Escalate complex issues to SOE/Imaging SME
 * Support defect tracking processes
 6. Floor Support & Hypercare
 * Provide floor-walking support post deployment
 * Assist users during transition period
 * Support Hypercare activities
 7. Logistics & Site Coordination
 * Support packaging, labelling, and device movement
 * Coordinate with central and site teams
 * Work across multiple UK locations


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