> Markdown version of [/jobs/ext/1111519-it-support-engineer-tier-1](https://www.wearedevelopers.com/jobs/ext/1111519-it-support-engineer-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer (Tier 1) - **Company:** CUBX INC - **Location:** Lakewood, NJ, United States - **Salary:** $40,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Network Troubleshooting, Networking Basics, Cloud Services, Software Deployment, Windows Desktop, Wireless Networks, Wi-Fi Technology, Microsoft InTune, Information Technology, Low Latency, User Administration, User Accounts - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cbd83b83a14d49ac ## About the Role Do you have experience in Wireless networking?, * Minimum of 1 year of practical IT support experience (mandatory) (Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable) * Capable of handling Tier 1 support tasks independently without needing constant supervision. * Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment. * Microsoft 365 (mandatory - hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive. * Desktop support (mandatory - strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations. * Networking (mandatory - basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access. * Excellent communication skills when interacting with end users. * Ability to manage and prioritize multiple support tickets efficiently. * Eligible to work in the United States. * Available for a rotating on-call schedule. * Experience in a Help Desk role is highly desirable. * Experience with macOS support is a plus. * Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus. * An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus. ## Description * Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms * Manage and prioritize your ticket queue effectively * Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications * Troubleshoot desktop, hardware, and basic networking problems * Maintain precise and up-to-date ticket documentation * Assist with user onboarding, device setup, and minor projects * Communicate clearly and professionally with clients * Participate in occasional after-hours or on-call support * Proactively identify and address potential issues before they escalate ## Related Videos - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)