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# Product Support Manager, Google Fi

- **Company:** Google LLC
- **Location:** Sunnyvale, CA, United States
- **Experience:** Expert
- **Salary:** $114,000.0 - $164,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Wireless Technologies
- **Published:** June 23, 2026
- **Apply:** https://dejobs.org/x/x/99E6DBA2C0C74F0FBDC032CA6963667F/job/

## About the Role

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., * Bachelor's degree or equivalent practical experience.

 * 5 years of experience in a project management or a customer-facing role., * Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
 * Process Improvement certifications (e.g., Six Sigma).
 * Knowledge of Wireless systems.
 * Ability to streamline complex processes and implement workflows designed to increase efficiency.
 * Excellent written and verbal communication.

## Description

* Identify and address systemic issues, partner with internal and product teams to implement product, policy, process and tooling improvements.
 * Provide operational expertise and channel the Customer to scale product support and feature launches provide self help options through (e.g., genAI solutions).
 * Enhance customer support data analysis to gain deeper insights.
 * Collaborate with the Product Area PMs and Eng (and Marketing, PR, Legal, etc.) and gUP cross-functional teams to develop and implement the support strategy for critical user journeys you own and address immediate support needs and develop systemic solutions for recurring issues.
 * Partner with the Google Fi Product Area and Product Validation (PV) teams across functions to own and enhance critical user journeys, targeting improvements in Customer Satisfaction (CSAT), Total Resolution Time, and Repeat Contact Rate.


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