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# Service Desk Technician

- **Company:** Syntelligent Analytic Solutions, LLC
- **Location:** Augusta, GA, United States
- **Salary:** $41,600.0 - $45,406.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, SC Clearance
- **Published:** June 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9004603/service-desk-technician

## About the Role

* High School Diploma or equivalent required.
 * Security Requirement - Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
 * Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
 * Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
 * Understanding of Active Directory to unlock and reset passwords.
 * Proficient with troubleshooting all Windows Operating systems.
 * Ability to troubleshoot and resolve email issues, specifically MS Outlook.
 * Ability to communicate clearly and professionally, both verbally and in writing.
 * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
 * Must be willing to work all shifts. The operations we support are 24/7/365.

Clearance: Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).

Due to an estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.

Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice.

Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

Preferred Qualifications:

 * Previous computer technical support.
 * MCP, Dell or other industry identified certifications.

## Description

Duties will include:

 * Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
 * Assists with navigating around application menus, may be required to remote into customer's computer.
 * Troubleshoot network connectivity issues, working with remote employees on a corporate network.
 * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
 * Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
 * Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.


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