> Markdown version of [/jobs/ext/1113181-it-support-specialist-iii](https://www.wearedevelopers.com/jobs/ext/1113181-it-support-specialist-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist III - **Company:** Techgene Solutions LLC - **Location:** Conyers, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Software as a Service, Cloud Computing, Cloud Database, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Microsoft Software, Aws Command Line Interface (CLI), Software Engineering, Software Systems, TCP/IP, Transmission Control Protocol (TCP), Enterprise Software Applications, System Availability, Computer Equipment, Information Technology, Laptops, Terraform, Servicenow, User Accounts - **Published:** June 30, 2026 - **Apply:** https://www.dice.com/job-detail/f1cfddf7-9e00-47bd-acae-c84db349d568 ## About the Role We are seeking an experienced IT Support Specialist III to join our client's IT Infrastructure team in Conyers, Georgia. This is a fully onsite role supporting enterprise desktop environments, cloud infrastructure, business applications, and critical IT systems. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, ServiceNow, networking, and cloud automation tools such as AWS CLI and Terraform., * Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field OR * Associate/Vocational degree with equivalent professional experience. * Minimum 2 3 years of hands-on IT support experience in an enterprise environment. * Professional certification is required (CompTIA A+, Network+, Cloud+, or equivalent). Certification must be submitted with the application. * Minimum 2 years of experience with: + Microsoft Active Directory + Group Policy + DNS and DHCP + ServiceNow + Desktop hardware/software installation and troubleshooting + TCP/IP networking + AWS CLI and Terraform * Minimum 3 years of experience with basic network troubleshooting. Preferred Skills * Experience supporting Windows 10/11 environments. * Knowledge of cloud infrastructure and automation. * Experience supporting video conferencing, A/V systems, Chrome devices, and mobile technologies. * Strong analytical and problem-solving abilities. * Excellent communication, customer service, and interpersonal skills. * Ability to prioritize multiple tasks in a fast-paced enterprise environment. * Self-motivated with a continuous learning mindset. ## Description * Provide Level 2/Level 3 desktop and infrastructure support for Windows-based environments. * Install, configure, maintain, and troubleshoot desktop hardware, laptops, printers, scanners, and application software. * Monitor and manage ServiceNow ticket queues while ensuring timely issue resolution and excellent customer support. * Troubleshoot TCP/IP connectivity, DNS, DHCP, Active Directory, Group Policy, and other network-related issues. * Support Microsoft Active Directory administration, including user accounts and security policies. * Assist with maintaining secure, scalable cloud environments and support cloud-based applications. * Utilize AWS CLI and Terraform to support infrastructure automation and provisioning activities. * Support business-critical systems, video conferencing solutions, A/V equipment, lobby management software, and other enterprise applications. * Participate in production incident response, root cause analysis, and post-incident reviews. * Recommend hardware and software solutions to improve operational efficiency. * Collaborate with infrastructure teams to maintain system availability and minimize downtime. * Stay current with emerging technologies and recommend process improvements. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)