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# Senior 2nd Line IT Support Engineer

- **Company:** SER Limited
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £37,000.0 - £43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Network Troubleshooting, Windows Servers, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Microsoft InTune, Vmware
- **Published:** July 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a3c1c216096a7299

## About the Role

* Microsoft 365
 * Azure Active Directory / Entra ID
 * Windows Server
 * Active Directory & Group Policy
 * Exchange Online
 * Intune
 * Networking (DNS, DHCP, TCP/IP, VLANs)
 * Hyper-V and/or VMware
 * Backup solutions
 * Endpoint security solutions
 * Experience working within an MSP environment is highly desirable.

## Description

As a Senior 2nd Line Engineer, you'll act as a key escalation point for the Service Desk, taking ownership of more complex technical issues while supporting a diverse client base. You'll bridge the gap between 2nd and 3rd Line, working on both BAU support and infrastructure projects., * Provide high-quality 2nd Line technical support to a range of business clients.

 * Troubleshoot and resolve complex desktop, server and network issues.
 * Escalate and collaborate with the 3rd Line team where required.
 * Assist with infrastructure upgrades, migrations and project work.
 * Support Microsoft 365 environments, Azure and Windows Server technologies.
 * Maintain excellent customer service and regular client communication.
 * Produce clear technical documentation and update service tickets.
 * Mentor junior engineers where appropriate and share technical knowledge.


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