> Markdown version of [/jobs/ext/1119238-desktop-support-engineer-l2](https://www.wearedevelopers.com/jobs/ext/1119238-desktop-support-engineer-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer L2 - **Company:** Sky UK - **Location:** London, UK - **Experience:** Experienced - **Salary:** £36,000.0 - £38,400.0 - **Contract:** Temporary contract - **Skills:** Apple Mac Systems, Software Applications, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Network Connections, Software Deployment, TCP/IP, Wi-Fi Technology, Peripherals, Information Technology, Laptops - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=29381df446ca8365 ## About the Role * Bachelor's degree or equivalent. * 2 - 5+ years of experience in desktop support, IT helpdesk, or a similar role. * Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office). * Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP). * Experience with system imaging, deployment, and hardware upgrades. * Strong problem-solving and analytical skills. * Ability to manage time effectively and handle multiple tasks. * Excellent written and verbal communication skills. * Team-oriented, with the ability to work independently and provide guidance to staff members. * Knowledge of IT security principles and experience implementing security measures. * Overtime nights and weekends as required * Other tasks and responsibilities as deemed appropriate, * How many years of experience you have with IT Desktop Support and Networking? * How many years of experience you have with Audios Videos Technician? * Have you worked with VPN Issues and Desktop Imaging? * This is a FullTime Role at London, UK and we are paying on a monthly pay rate on a contractor model and you have to 5 days onsite. Are you ok with it? ## Description The Desktop Technician provides advanced technical support for end users, focusing on the efficient resolution of hardware, software, and network issues. The technician ensures optimal functionality of desktops, laptops, mobile devices, and peripherals by troubleshooting, diagnosing, and resolving more complex problems. This role also includes deploying systems, performing upgrades, and contributing to IT projects, offering guidance to junior technicians as needed., * Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary. * Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely. * Install, configure, and maintain operating systems, software applications, and system updates. * Assist with advanced system configurations, including imaging and deployment of desktops and laptops. Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections. * Collaborate with other IT teams (network, security, server) to resolve cross-functional issues. * Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades. Provide user education and training on IT systems, applications, and best practices. * Maintain accurate records of issues and solutions in a ticketing system. * Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management. * Monitor and implement security protocols to protect IT infrastructure. * Offer guidance to Desktop Technicians. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)