> Markdown version of [/jobs/ext/1119252-senior-application-engineer-fm-team-support](https://www.wearedevelopers.com/jobs/ext/1119252-senior-application-engineer-fm-team-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application Engineer - FM Team Support - **Company:** Octave Intelligence - **Location:** Manchester, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Azure, Cloud Computing, Data Integrity, Relational Databases, Disaster Recovery, High-Level Architecture, JSON, Log Files, Microsoft Operating Systems, Microsoft SQL Server, Octave, Oracle (Applications), Windows PowerShell, System Testing, Virtualization Technology, Extensible Markup Language (XML), Scripting, Performance Testing, Computer Network Technologies, Information Technology, Vmware - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=99acc67e1a896b87 ## About the Role Candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus., The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of: * Microsoft Operating systems (client and server) and networking technologies * Relational Databases and SQL (preferably Microsoft SQL Server or Oracle) * Scripting languages (e.g., PowerShell) Highly Desirable Knowledge and Experience * Experience of working in an application support position for a software vendor * Knowledge of JSON, XML * Practical knowledge of virtualisation and cloud technologies (e.g. VMWare, Microsoft Azure) Education and Experience * Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience * Candidates should have over five years relevant experience practical IT experience. Key Attributes * Excellent communication skills, written and verbal. * Logical approach to problem solving and defining workflows. * Proven ability to work to deadlines and prioritise effectively. * Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them. * Willingness to, and enthusiasm for, mentoring junior colleagues. * Full, preferably clean, driving licence. #LI-MP #LI-Hybrid ## Description Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer's offices. The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services., * Fault management where an issue has been passed to Octave second / third level support engineers or other third party via the customer's fault management software. * Implementation of product releases, updates and functionality changes, including system testing and configuration. * Documentation and execution of the Disaster Recovery tests and processes * Product optimisation and performance testing and modelling * Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance. * Production of site reports and solution documentation including low-level and high-level designs. * Work closely with customer teams to both understand their requirements and to demonstrate functionality. * Working on other Octave UK sites and with other Octave teams to assist with software rollouts and provide support if required. * Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements. ## Related Videos - [Perfect Pitch: Unveiling the Mathematical Symphony Behind a Guitar Tuner](https://www.wearedevelopers.com/videos/1095-perfect-pitch-unveiling-the-mathematical-symphony-behind-a-guitar-tuner) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)