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# IT Support Engineer - Tier 2

- **Company:** REL Field Marketing
- **Location:** London, UK
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, TCP/IP, Wide Area Networks, Microsoft InTune, Laptops, Gsuite
- **Published:** July 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2e622b135da21011

## About the Role

* Technical Stack: Deep knowledge of Windows 11, Microsoft 365/Azure, and Apple MacBooks.
 * Mobile Device Management: Hands-on experience with Intune for deploying laptops and mobile devices.
 * Customer First Mindset: The ability to communicate complex technical issues to non-technical users of all seniority levels.
 * Problem Solving: A sharp, analytical mind that looks for "root causes" rather than just "quick fixes."
 * Networking: A solid grasp of LAN/WAN and TCP/IP configurations.
 * Bonus Points: Experience working within an ITIL framework
 * Familiarity with Google Workspace administration.

## Description

* Service Excellence: Manage the full lifecycle of IT tickets, ensuring all issues are resolved or escalated within SLAs while keeping users updated.
 * Technical Support: Install, maintain, and troubleshoot hardware (PCs, Laptops, Printers) and software environments.
 * Infrastructure & MDM: Use Microsoft Intune for device deployment and manage Active Directory (On-prem & Azure) environments.
 * Process Improvement: Identify recurring technical "pain points" and recommend procedural changes or documentation updates to provide long-term solutions.
 * Connectivity: Support and maintain LAN/WAN (TCP/IP) networking to ensure zero downtime for the team.


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