> Markdown version of [/jobs/ext/1119550-b045-ict-support-technician-madrid](https://www.wearedevelopers.com/jobs/ext/1119550-b045-ict-support-technician-madrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # B045 - ICT SUPPORT TECHNICIAN (MADRID) - **Company:** OCCAR - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, System Configuration, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Remote Access Technology, Remote Desktop Services, ServiceNow IT Service Management - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=fbeee0f4193e6578 ## About the Role Because communication is key to success in this role, strong English language skills are essential, as it is our working language. This position is based in Madrid, Spain, a city renowned for its high quality of life and vibrant cultural scene., ES 1 Proven hands-on experience in delivering IT Service Support, preferably following ITIL best practices. This includes providing 1st and 2nd level support on classified networks within Windows 11 client infrastructures integrated into Active Directory environments and providing centralized services; ES 2 Practical and proven experience in managing IT ticketing systems and resolving complex service requests using remote desktop tools, with demonstrated expertise in Remote Access (VPN) technologies and in the use of centralized platforms for automated software deployment, device configuration, and asset tracking; ES 3 Proven knowledge and experience in installation/refurbishment of IT in different locations and in the configuration of end-user IT assets, including the set-up of meeting room infrastructure, VTC and audio-visual components, network equipment, and mobile equipment for events and presentations; ES 4 Proven experience in supporting the procurement of IT items and services (e.g., technical justification, procurement documentation, offers evaluation etc.) and contributing to IT lifecycle and asset management. The role requires proven experience in interacting with IT Vendors at a technical level; ES 5 Demonstrated experience in contributing technical input to the preparation of multi-annual IT budgets and in supporting expenditure tracking during budget execution, with a strong up-to-date understanding of IT licensing models. Excellent knowledge in Microsoft productivity applications (specifically Office) and Adobe PDF Products administration is required. You are required to have security clearance at 'OCCAR Secret level' or equivalent for this post. Candidates who do not already hold this clearance will be expected to obtain it within the first six months of employment, if selected. You are also required to be a citizen of an OCCAR Member State: Belgium, France, Germany, Italy, Spain and the United Kingdom., * Do you meet the required English Language proficiency (Advanced level, both oral and written)? ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Future of Recruiting: Innovations and Challenges in the European IT Sector](https://www.wearedevelopers.com/videos/1056-the-future-of-recruiting-innovations-and-challenges-in-the-european-it-sector) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [5 Best Emerging Tech Cities in Europe](https://www.wearedevelopers.com/magazine/361-5-best-emerging-tech-cities-in-europe) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)