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# Helpdesk Administrator

- **Company:** Coyle Personnel Plc
- **Location:** Bridgend, UK
- **Experience:** Experienced
- **Salary:** £27,976.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office
- **Published:** July 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=059ccd8d5a90f40d

## About the Role

* Previous helpdesk, customer service or administration experience.
 * Good IT skills with confidence using Microsoft Office packages.
 * Strong communication skills with the ability to read and write in English.
 * Excellent organisational skills and attention to detail.
 * Ability to work in a fast-paced environment and manage multiple tasks., * This role is based in Bridgend (CF31) and requires you to work Monday to Friday, 8:00am-5:00pm. Can you commit to these hours? (Written answer - Required)
 * Are you confident using Microsoft Office applications, including Outlook, Excel and Word? Please provide examples. (Written answer - Required)

Experience:

 * Administrative: 3 years (required)

Licence/Certification:

 * Driving Licence and own vehicle (required)
 * RTW & Avilable to start on Monday 13th July (required)

## Description

* Managing incoming helpdesk calls and emails.
 * Logging and updating maintenance requests accurately within the system.
 * Allocating work orders to engineers and contractors.
 * Monitoring job progress and ensuring service level agreements (SLAs) are met.
 * Providing excellent customer service to internal and external stakeholders.
 * Maintaining accurate records and updating databases.
 * Producing reports and carrying out general administrative duties.
 * Supporting the wider facilities management team as required.


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