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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Manager - **Company:** Leviat Limited - **Location:** Sheffield, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Configuration Access Protocols, Application Integration Architecture, Application Lifecycle Management, Application Services, Business Software, Software as a Service, Information Systems, Data Migration, Identity and Access Management, Local Security Policy, Release Management, Systems Integration, Test Scripts, Software Troubleshooting, Information Technology, User Administration - **Published:** July 2, 2026 - **Apply:** https://www.totaljobs.com/job/applications-manager/leviat-limited-job107624486 ## About the Role Essential * Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role * Strong 5 year + practical experience supporting and configuring SaaS applications * Experience with user management, configuration, and functional support * Solid understanding of application support and change processes * Ability to engage effectively with both business users and technical teams Desirable * Experience supporting multiple applications across different business functions and countries * Familiarity with identity and access management solutions (e.g. SSO, MFA) * Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001) * Experience working with third-party vendors and support teams * Exposure to application integrations and APIs Personal Attributes * Practical and detail-oriented with a strong sense of ownership * Comfortable switching between hands-on technical work and stakeholder conversations * Calm and methodical when troubleshooting issues * Proactive mindset focused on continuous improvement ## Description An operational role, responsible for managing, configuring, and supporting a portfolio of business and SaaS applications that support Leviat corporate business functions globally. It combines technical application expertise with service ownership and stakeholder engagement, ensuring applications are secure, reliable, cost effective, and continuously improved to meet evolving business needs. Suited to someone who is passionate and enjoys being involved in the detail, while also taking ownership of service quality, vendors, and application roadmaps., Application Configuration & Support * Configure, administer, and support a portfolio of SaaS and business applications * Perform day-to-day application management activities including: * + User access and role configuration + Workflow, rule, and form configuration + Reporting and data extracts + Troubleshooting application issues and errors + Implement and manage system change process, inclding application governance design and execution * Act as point of escalation for complex incidents and defects * Coordinate fixes, patches, and upgrades with vendors and internal teams Application Implementation * Lead and perform technical aspects of new business and SaaS applications * Work with business stakeholders to define requirements, configuration needs, and success criteria * Develop hands-on application knowledge regarding configuration, including workflows, roles, integrations, and security settings * Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners * Assist data migration, testing, release planning, and cutover activities * Ensure new applications are implemented in line with security, compliance, and architectural standards * Take ownership of post-implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement Service Ownership & Operational Management * Own application availability, performance, and support processes * Manage incidents, problems, and changes in line with IT service management processes * Maintain application documentation, support procedures, and training / test scripts * Monitor application health, usage, and service metrics Stakeholder Engagement * Work closely with business users to understand requirements and pain points * Translate operational needs into configuration changes or enhancement requests * Provide clear communication on incidents, changes, releases, and improvements Vendor Management * Support relationships with application vendors and support partners * Raise and track vendor support tickets through to resolution * Oversee licensing, renewals, and identify opportunities to optimise usage and cost Security, Access & Compliance * Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards * Manage role-based access controls and approval workflows * Support audits and compliance activities related to applications Continuous Improvement & Change * Identify opportunities to improve usability, stability, and efficiency * Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications * Contribute to the evolution and rationalisation of the application landscape ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Are Classical Automation Frameworks Dead? How AI Agents Are Transforming QA](https://www.wearedevelopers.com/videos/100243-are-classical-automation-frameworks-dead-how-ai-agents-are-transforming-qa) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)