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# Technical Support Engineer

- **Company:** West Midlands
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Salary:** £35,412.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Cloud Computing, Computer Networks, Microsoft Office, Patch Management, Mobile Data
- **Published:** July 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=418f6c115feb9ee7

## About the Role

We are looking for a customer-focused Technical Support Engineer to join our Digital, Data & Technology ( DDaT ) department and deliver IT support across the brigade, ensuring end-user devices and mobilising systems run smoothly.

Based at our Headquarters, you will handle support requests and escalations, working both on-site and remotely to resolve issues within our agreed SLAs. This hands-on role requires strong problem-solving skills, professionalism, and a commitment to excellent customer service., * Minimum of 2 years' experience in a second-line ICT Service Support role.

 * Strong knowledge and experience in support/installation within a Windows network environment.

 * Broad experience with cloud-based technologies such as Office 365, Endpoint, and MDM solutions.

 * Experience troubleshooting security-related incidents and patch management for endpoints.

Desirable skills or experience

 * ITIL V4 Foundation certification.

 * Knowledge of fixed, mobile and hand-portable radio systems, and audio-visual systems.

 * Experience of working in a 24/7 organisation or a Fire and Rescue Service.

## Description

* Provide technical support, analysing complex incidents, requests, or service issues across various technologies including station mobilising systems and mobile data solutions.

 * Ensure incidents and service requests are handled in line with incident and request fulfilment procedures.

 * Deploy and manage mobile devices and standardised images across Apple, Android, Windows, and macOS platforms.

 * Perform routine preventative maintenance, repair, configure, and install IT equipment and peripherals.

 * Liaise with and oversee contractors, agency workers, and temporary staff to ensure professionalism.

 * Provide advice, training, mentoring, and cross-skilling to other team members.


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