> Markdown version of [/jobs/ext/1119833-1st-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/1119833-1st-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Engineer - **Company:** Stoke by Nayland Resort - **Location:** Stoke-by-Nayland, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Systems, Data Transmissions, Desktop Computing, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Operational Systems, User Accounts - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=6063c955ba9189d9 ## About the Role We are looking for someone with the right attitude, common sense and technical curiosity. You do not need to know everything already, but you do need to be a solid all-round "techie" who enjoys IT, learns quickly and is comfortable working in real-world environments where the answer is not always obvious at first glance. You should be the sort of person who can stay calm, investigate properly and think logically before blaming "the network". We have enough ghosts in the machine already. Experience and Skills There are no rigid requirements, as we recruit based on talent, capability and attitude. However, the ideal candidate will have some of the following: * Good general IT knowledge across Windows desktops, basic server concepts, networking, Wi-Fi and data communications * 2 years' experience in helpdesk, desktop support or general IT support * A practical, hands-on approach to troubleshooting * Confidence working with physical IT equipment, cabling, cabinets, access points, switches and end-user devices * Good communication skills and a professional approach when supporting colleagues * The ability to work independently, while knowing when to escalate * A willingness to learn and develop technical skills * Good written and spoken English * IT qualifications such as CompTIA, MTA or similar would be useful, but are not essential A full UK driving licence as the role involves travel between sites in Leavenheath, Boxford and Ardleigh., * Do you have 2 years' experience in helpdesk, desktop support or general IT support? * Do you have hands-on experience troubleshooting business networking issues, such as Wi-Fi problems, switch ports, cabling, VLANs, routers/firewalls? * Do you have a Full UK driving licence and access to your own vehicle? ## Description We are now looking for a capable and hands-on 1st Line IT Support Engineer to join our internal team. This role will work closely with our MSP partner, who provide 2nd and 3rd line support services. The Role This is a varied, practical and hands-on IT support role. It would suit someone who enjoys getting stuck in, solving problems, working across different environments and being part of a small team where no two days are quite the same. You will be supporting users and systems across multiple sites, including offices, hotel and leisure areas, comms rooms, plant areas, farm environments and packhouse/production spaces. This is not purely a desk-based helpdesk role. We need someone sensible, practical and willing to get hands-on when needed, whether that means checking cabling, tracing network points, getting behind cabinets, looking at kit in comms areas, or helping diagnose technical issues in operational environments., Your main responsibilities will include: * Providing 1st line onsite IT support across the Group * Handling and resolving standard IT support tickets in conjunction with our MSP partner * Supporting Windows desktops, printers, Wi-Fi, networking, telephony, user accounts and general business systems * Assisting with troubleshooting connectivity issues across multiple sites * Helping with IT-related aspects of wider operational systems, such as TV distribution, communications links, production line equipment, Bio Digester Heat Plants and other site-based technology * Carrying out regular IT maintenance tasks, including updates, security patching and routine system checks * Supporting IT change work under the guidance of the MSP partner * Escalating issues clearly and professionally where 2nd or 3rd line support is required * Keeping documentation, notes and asset information up to date * Working closely with colleagues across Maintenance, Operations and external support partners ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Your next 10x engineer isn't in your city. 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