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# Internal IT Support Specialist (Power Platform & AI Automation)

- **Company:** Calance Consulting Corporation
- **Location:** Plano, TX, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Issue Tracking Systems, Information Technology Operations, Networking Basics, Systems Integration, Wi-Fi Technology, Model-Driven Development, Chatbots, Microsoft Power Automate, Power Platform Integration, Tablet Computers, Peripherals, Laptops, Virtual Agents, Powerapps, User Accounts
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6fa544eb38d10d1

## About the Role

Do you have experience in Windows?, * Experience supporting end users in an internal IT environment

 * A practical mindset for turning repetitive work into automation
 * Comfort collaborating with internal stakeholders to gather requirements and iterate solutions
 * Strong ownership, reliability, and clear communication skills, * Day-to-day Internal IT support experience (PC setup, user support, basic networking)
 * Hands-on Microsoft Power Apps and Power Automate development
 * Basic understanding of AI agents/chatbots/workflow automation tools
 * Support experience with Windows environments and Microsoft 365
 * Troubleshooting, documentation, and communication abilities
 * Ability to manage multiple priorities and work independently

Other Skills:

 * Experience with ticketing systems and operational knowledge base documentation
 * Experience integrating workflows between AI agents and Power Platform solutions

## Description

Join a team that ensures Internal IT runs reliably every day while also acting as a strategic digital transformation partner. You ll troubleshoot and support users and devices, then design and enhance internal applications using Microsoft Power Apps and Power Automate. You ll also contribute to AI agent and workflow automation (e.g., Copilot Studio style solutions) to reduce manual workload and improve response times. If you enjoy solving problems and building practical automation, this is where your impact is felt quickly., * Configure and deploy PCs, laptops, tablets, and peripherals for new hires and replacements

 * Troubleshoot connectivity, hardware/software, and internal system issues through ticketing and direct support
 * Manage Microsoft 365 user accounts, email, MFA, and access permissions
 * Maintain IT assets, inventory records, and lifecycle tracking
 * Support office infrastructure (Wi Fi, printers, meeting room devices, smart TVs, monitors)
 * Build and maintain Microsoft Power Apps (Canvas and model-driven) for internal processes
 * Create Power Automate workflows for approvals, notifications, integrations, and IT operations automation
 * Develop and improve AI agents/workflows for internal helpdesk and guided self-service support
 * Document procedures, user guides, and operational manuals; continuously improve standards and knowledge base


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