> Markdown version of [/jobs/ext/112160-it-field-support-technician](https://www.wearedevelopers.com/jobs/ext/112160-it-field-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** Show-Me Organics, Inc. - **Location:** Kansas City, MO, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Distributed Systems, Issue Tracking Systems, Networking Hardware, Wireless Access Point, Wi-Fi Technology, Peripherals - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bce1e9d25761d781 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent. * Valid driver's license and reliable transportation; able to travel to Missouri sites as needed. * Clean driving record * 2+ year of experience in IT support, field support, helpdesk, retail tech, or similar hands-on technical role (or equivalent practical experience). * Working knowledge of Windows environments, printers/scanners, and basic network troubleshooting (Wi-Fi, IP basics). * Strong organizational skills, professionalism, and reliable follow-through. Preferred Qualifications * Experience supporting multi-site retail or distributed environments. * Familiarity with camera systems and/or access control systems (any vendor platform). * Experience with ticketing systems and asset management practices. * Basic knowledge of networking hardware (switches, access points, patch panels) and structured cabling. Knowledge, Skills, and Abilities * Clear communication and customer-service mindset; able to support non-technical users. * Ability to prioritize work across multiple sites and requests. * Hands-on ability with cabling, equipment swaps, labeling, and basic mounting assistance. * Strong attention to detail and documentation habits. Physical Demands and Work Environment * Ability to lift/move up to approximately 50 lbs. * Frequent standing, walking, bending; occasional ladder use where appropriate and permitted. * Work occurs in retail and facilities environments; PPE and site-specific procedures may apply. ## Description Provide hands-on IT field support across Missouri locations. Responsibilities include end-user support, device deployment, inventory and asset management, and assisted support of physical security technology (access control and camera systems). This role helps reduce downtime, improves consistency in deployments, and ensures IT work is documented and repeatable., * Field and End-User Support * Provide onsite and remote support for day-to-day end-user issues; resolve common problems and escalate advanced issues according to IT procedures. * Perform workstation setup, refreshes, and swaps using standard builds and checklists. * Support meeting spaces and basic A/V needs as required. Device Deployment and Configuration * Configure and deploy laptops/desktops, mobile devices, and peripherals (docks, monitors, scanners,printers) according to IT standards. * Validate deployments (updates applied, connectivity verified, peripherals tested) and confirm user readiness. Access Control and Camera Support (Assisted) * Assist with installs and maintenance: device swaps, labeling, mounting assistance, basic cabling/patching support, and validation testing. * Perform routine checks such as camera view verification, recording status review, and door reader status checks; document findings. * Escalate issues to the IT team with detailed notes, photos, and relevant identifiers (device name, location, serial/MAC, timestamps). Inventory, Asset Management, and Logistics * Receive, stage, label, and deploy equipment; process returns/RMAs and coordinate shipping. * Maintain accurate asset records (serial number, asset tag, assigned user, site/location, status). * Organize IT storage areas and maintain deployment-ready spares/kits for site visits. * Transport equipment between Missouri sites as needed. Documentation and Work Tracking * Create/update tickets or tasks with clear, timely notes (symptoms, steps taken, outcome, next steps). * Maintain basic how-to documentation and checklists as directed. Security, Compliance, and Professional Conduct * Follow security standards (approved tools, password/MFA practices, device handling) and site procedures for restricted areas. * Maintain confidentiality and chain-of-custody practices for devices and sensitive information. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Robots are coming into the wild! 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