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# Incident Analyst - Network Performance Monitoring

- **Company:** AgreeYa Solutions, Inc.
- **Location:** Westerville, OH, United States
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Application Performance Management, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Python (Programming Language), NetFlow, Networking Basics, Network Monitoring, Windows PowerShell, Server Administration, Simple Network Management Protocols, TCP/IP, Performance Monitor, Server Operating Systems & Platforms, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0f1fab59558b2ca3

## About the Role

Do you have experience in Technical troubleshooting support?, * Core Monitoring Competencies: Hands-on experience with enterprise observability platforms (e.g., ServiceNow Event Management/ITOM, APM tools, synthetic monitoring solutions).

 * Alerting & Dashboarding: Ability to configure alerts, polls, and dashboards for proactive monitoring.
 * Infrastructure Awareness: General understanding of network fundamentals (TCP/IP, DNS, DHCP), endpoint systems, and server environments.
 * Network Monitoring Protocols: Strong understanding of SNMP, NetFlow, and related protocols for network visibility.
 * Automation & Scripting: Familiarity with Python, PowerShell, or Shell for monitoring and configuration tasks.
 * Operational Tools: Experience with ticketing systems (ServiceNow, Remedy, Jira) and basic Active Directory/server administration.
 * Collaboration Skills: Strong communication and ability to work across multiple technical teams.

Preferred Extras

 * Exposure to financial domain monitoring and AI Ops tuning.
 * Background in NOC/IT Operations and ITIL processes.

## Description

What You'll Do

 * Monitor & Optimize: Oversee network, infrastructure, and application performance using APM and synthetic transaction monitoring.
 * Configure & Tune: Build and refine alerts, polls, and dashboards; optimize ServiceNow Event Management and ITOM, including AI Ops for event correlation and anomaly detection.
 * Collaborate: Partner with network, platform, and application teams for device onboarding, incident triage, and tool integration.
 * Troubleshoot: Resolve issues across monitoring solutions.
 * Document & Improve: Maintain operational documentation and drive continuous improvement in observability practices.


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