> Markdown version of [/jobs/ext/112246-it-support-technician-level-2](https://www.wearedevelopers.com/jobs/ext/112246-it-support-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Level 2 - **Company:** Landus Cooperative - **Location:** Rake, IA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, System Configuration, Issue Tracking Systems, Networking Hardware, IP Cameras, Remote Desktop Services, Expertise in Genetec Systems, Wireless Access Point, Network Routers, Reliability of Systems, Backend, Information Technology - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ae353b83de264e6 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered., * Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services. * Strong troubleshooting skills, diagnostic abilities, and customer service orientation. * Ability to apply technical knowledge effectively to resolve IT-related problems. * Ability to terminate network cable. * Excellent communication skills to assist and educate end users. Certificates, Licenses, & Registrations: * A valid driver's license is required, as this role involves travel to various locations. * Employees must adhere to the organization's motor vehicle safety policy. * Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required. Physical Requirements: * This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers. * The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet. * Ability to navigate tight maintenance spaces, stairs, and ladders as needed. * May require tolerance for working at heights. ## Description The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT., Other duties may be assigned. End-User Support & Service Desk * Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance * Deliver in-person support at various Landus locations as needed * Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively communicate status updates and resolutions to end users Field Support & Infrastructure Work * Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments * Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems * Run, terminate, and test Cat5/Cat6 network cable * Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus * Assist with VoIP system setup, troubleshooting, and device deployment Proactive Maintenance & Continuous Improvement * Identify and address potential issues through routine site visits and proactive assessment * Recommend improvements to enhance network reliability and user experience across locations * Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues On-Call & Availability * Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed Documentation & Continuous Improvement * Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources. * Develop documentation aimed at reducing recurring issues and improving first-call resolution. * Identify and implement process improvements that reduce ticket volume and drive overall productivity. ## Related Videos - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)