> Markdown version of [/jobs/ext/1123797-senior-infrastructure-support-engineer-birmingham-hybrid](https://www.wearedevelopers.com/jobs/ext/1123797-senior-infrastructure-support-engineer-birmingham-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Infrastructure Support Engineer - Birmingham/Hybrid

- **Company:** Furnace End
- **Location:** Furnace End, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apache HTTP Server, Ubuntu (Operating System), Domain Name System (DNS), Internet Information Services (IIS), Microsoft Software, Windows Servers, Citrix Systems, Nginx, Windows PowerShell, Microsoft SharePoint, Backup and Restore, Load Balancing, Microsoft Power Automate, Sonicwall, Cloud Migration, Vmware
- **Published:** July 2, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/40508107/

## About the Role

* Proven experience in a senior 3rd/4th Line Infrastructure Support role.

 * Strong troubleshooting skills across enterprise infrastructure technologies.

 * Linux (Ubuntu)/VMware - healthy knowledge of

 * Windows Server

 * Citrix

 * Microsoft 365 & Entra ID

 * Apache, NGINX and/or IIS

 * DNS, networking and load balancing

 * Backup & Disaster Recovery

 * SonicWall or similar firewall technologies

 * Experience using PowerShell for administration and automation.

 * Exposure to AI and automation tools to improve operational efficiency.

 * Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.

Desirable Experience

 * MSP background.

 * Pre-sales, solution design and technical scoping.

 * RFP/RFT responses and quotation design.

 * Cloud migration projects, including Microsoft 365 and SharePoint.

 * AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.

 * Relevant Microsoft, VMware, Citrix or SonicWall certifications.

## Description

Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement., * Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.

 * Support service delivery by maintaining high levels of customer satisfaction and SLA performance.

 * Undertake occasional onsite visits where required.

Continuous Improvement

 * Identify recurring issues and implement long-term solutions.

 * Drive improvements through automation, AI and process optimisation.

 * Contribute to technical documentation, standards and knowledge sharing.

 * Mentor junior engineers and promote best practice across the team.

This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Post-Quantum Cryptography: Preparing for Q-Day](https://www.wearedevelopers.com/videos/100179-post-quantum-cryptography-preparing-for-q-day)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)