> Markdown version of [/jobs/ext/1123843-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1123843-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** GK Recruitment Ltd - **Location:** Liverpool, UK - **Salary:** £24,420.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Software as a Service, Computerized Maintenance Management Systems, SQL Databases, Data Logging - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c77f5c328f0aa3bb ## About the Role Multitasking - Juggle a busy inbox and phone queue without dropping the ball, adapting quickly as priorities shift through the day. Knowledge Sharing - Contribute to knowledge base articles so issues get resolved faster next time, for you and the wider team. Who We're Looking For Minimum 1 year's experience working on an IT service desk or technical support role Comfortable using a ticket management system to log and track incidents - JIRA or similar is a bonus Working knowledge of SQL to investigate and troubleshoot data issues Strong customer service skills - calm, clear, and professional under pressure Sharp attention to detail when logging requests and documenting fixes Quick to adapt to new tools, systems, and ways of working The, Nice To Have Background in a SaaS or software support environment Familiarity with asset management or inspection software, * IT service desk: 1 year (required) * service desk ticketing exp: 1 year (required) ## Description We're looking for a confident, customer-focused Service Desk Analyst to join a growing technology company in Liverpool, providing first-line support to customers using their asset management software platform. If you're calm under pressure, genuinely enjoy solving people's problems, and can explain a technical fix without making someone feel silly for asking, we want to hear from you. What You'll Be Doing First-Line Support - Be the first point of contact for customers via phone and email when they hit an issue, responding promptly and professionally. Troubleshooting - Investigate and resolve incidents relating to the platform, including asset status checks, inspection records, and system access, using SQL to dig into data issues where needed. Ticket Management - Log, track, and prioritise tickets through to resolution, keeping customers updated and hitting SLAs. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)