> Markdown version of [/jobs/ext/1123854-1st-line-technical-support](https://www.wearedevelopers.com/jobs/ext/1123854-1st-line-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Technical Support - **Company:** Computors Limited - **Location:** Wolverhampton, UK (Remote available) - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, VoIP, Business Software, Microsoft Outlook, Cyber Security, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Networking Basics, TCP/IP, Internet Protocol Telephony, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, User Accounts - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c12a353bf8b1b7ec ## About the Role We're looking for a proactive, customer-focused 1st Line Support Engineer to join our End User Support team. You'll be the first point of contact for our customers, helping them with everything from laptop issues to network and VoIP phone problems, and making sure their IT just works. It's a great role for developing your skills in a fast-moving MSP environment, working across different systems and technologies for a varied client base., * Some experience in an IT support or help desk role * A solid grasp of networking basics: TCP/IP, LAN, DNS, VPNs, and firewalls * Comfortable working across Windows (client and server) and macOS * Experience supporting desktop hardware, peripherals, and tools like Microsoft Office * Familiarity with Active Directory, and ideally HaloPSA (or a similar ticketing system) and RMM tools like NinjaOne * An interest in or basic understanding of VoIP/telephony and cyber security is a bonus, but full training will be given * Good communication skills, able to explain technical things simply to non-technical customers * A keen eye for detail and a logical approach to troubleshooting * Well organised, with the ability to juggle priorities in a busy support environment This is a great opportunity for someone who wants to build a career in IT support, in a team that genuinely cares about doing right by its customers., * IT support: 1 year (preferred) * Customer service: 3 years (preferred) ## Description * Respond promptly to tickets, calls, and emails logged in HaloPSA, delivering a friendly and professional service every time * Diagnose and fix hardware issues with computers, peripherals, and network devices, often using NinjaOne to remotely check and resolve problems * Support users with Microsoft 365 apps (Outlook, Word, Excel, Teams, etc.) and other everyday business software * Troubleshoot software issues across Windows, macOS, and Linux machines * Help set up and support networking basics including LAN, VPN, DNS, firewalls, and Active Directory * Provide first-line support for our CC VoIP phone systems, helping with handsets, call routing, and basic configuration issues * Manage user accounts and permissions in Active Directory and Microsoft 365 * Support our Cyber Security products (email security, backup, security awareness training) and help flag or resolve basic security alerts * Work closely with the wider engineering team, escalating trickier issues to 2nd/3rd line where needed * Log every job clearly and accurately in HaloPSA, following our ticketing and documentation processes * Stay current with new technology and suggest ways we can keep improving how we support our customers * You'll also take part in our out-of-hours support rota, covering weekday evenings (6pm-11pm) and weekends on a rotating basis, roughly once a month. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)