> Markdown version of [/jobs/ext/1123878-technical-support-consultant-payroll-pension](https://www.wearedevelopers.com/jobs/ext/1123878-technical-support-consultant-payroll-pension). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Consultant - Payroll/Pension - **Company:** Lumera - **Location:** Bristol, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Confluence, JIRA, Issue Tracking Systems, Microsoft Office - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9efa835592d13914 ## About the Role * Have a minimum of 5 years' pensioner payroll experience, either as your main role or as a significant supporting part of a pensions administration, payroll, benefits or client service role * Understand the end-to-end pensioner payroll lifecycle, including data input, payroll calculations, validation, payroll run preparation, payment processing, reconciliation, reporting and exception handling * Be comfortable investigating payroll-related queries, identifying patterns or root causes, and explaining issues clearly to non-technical stakeholders * Have strong attention to detail and understand the importance of accuracy, confidentiality and timely resolution when dealing with pensioner payroll issues * Be able to work both independently and as part of a team * Be confident talking to external clients and translating payroll or support issues into clear, practical updates Nice to Have: o Knowledge of the following would be advantageous, although training would be provided: o Pensions administration and/or pensioner payroll operations experience within a software, third-party administration or in-house pensions environment o Experience supporting monthly, weekly or ad hoc pensioner payroll processes, including amendments, leavers, dependants, deductions and payment exceptions o Awareness of payroll controls, audit trails, reconciliation, HMRC-related payroll considerations and the sensitivity of pensioner payment data o Microsoft Office including Office 365 o Previous support desk experience o Ticketing systems experience - JIRA o Knowledge base experience - Confluence ## Description You'll be part of the Technical Support team, managing and resolving support tickets ensuring that our clients, who are using our Pensions and Pensioner Payroll software applications, receive first rate customer service and technical support. The primary role is to help resolve technical problems with our software applications, both internally and for our external clients, via email, phone and MS Teams. You will use your pensioner payroll experience to understand the impact of client issues, investigate problems, identify where specialist input is needed, and work collaboratively with colleagues across support, product, service delivery and client relationship teams to reach the right outcome. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)