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# IT Support Engineer

- **Company:** Admit One
- **Location:** Poole, UK
- **Salary:** £23,500.0 - £25,500.0
- **Contract:** Permanent contract
- **Skills:** Databases, Software Deployment, Software Troubleshooting, Information Technology, Hardware Infrastructure
- **Published:** July 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8e29b1806cb62f03

## About the Role

This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively within the Support Team and across departments., * Customer Service: Strong interpersonal skills and a desire to help others.

 * Problem-Solving: Analytical thinking and a proactive approach to resolving issues.
 * Communication: Clear and professional verbal and written communication.
 * Technical Aptitude: Interest or background in operating systems, hardware, and software.
 * Teamwork: Ability to collaborate effectively under pressure., Prerequisite:
 * Customer service experience
 * Strong team player with ability to work under pressure
 * Excellent communication skills
 * Desire to solve problems

Desired:

 * Background or interest in IT systems and support
 * Experience working to SLA targets
 * Analytical thinking skills
 * Experience in the Cinema or Entertainment industry
 * Spanish, Portugues, French, German

## Description

The IT Support Engineer at Admit One is a customer-facing role responsible for delivering first-line support to clients across the globe. This role involves resolving technical issues, assisting with hardware and software installations, and providing end-user training. The IT Support Engineer plays a key role in maintaining customer satisfaction and ensuring smooth operation of Admit One's software and hardware solutions., Customer Support & Troubleshooting:

 * Provide first-line support via help desk and phone, resolving customer issues efficiently and professionally.
 * Investigate and troubleshoot software, hardware, and configuration issues.
 * Escalate complex issues to the Support Team Lead or other departments as required.

Technical Assistance & Setup:

 * Assist the Project Management team with hardware and database setup for new installations.
 * Support the Development Team by gathering detailed information on bugs and system behaviour.
 * Conduct site visits when necessary, including hardware installation and configuration.

Training & Documentation:

 * Deliver end-user training on Admit One software and hardware solutions.
 * Create and update knowledge base articles to support internal and customer learning.
 * Propose improvements to documentation and support processes.

Customer Relationship Management:

 * Build strong relationships with customers through direct communication and proactive support.
 * Maintain ownership of assigned support cases and ensure timely resolution in line with SLA targets.
 * Monitor customer accounts and identify recurring issues or improvement opportunities., Reporting Lines:
 * Reports to: Support Team Lead
 * Works closely with: Support Team, Engagement Managers, QA, Product Team


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