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# IT Service Fulfillment Agent

- **Company:** Carl Remigius Fresenius Education Group
- **Location:** Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** July 2, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=b0d1115283f2c1bd

## About the Role

* Erfolgreich abgeschlossene Ausbildung im technischen Bereich
 * Alternativ gleichwertige Qualifikation mit Service-Erfahrung im technischen Bereich
 * Hohes Maß an Kunden- und Serviceorientierung
 * Umfangreiche Fachkenntnisse hinsichtlich Apple- und Windows-Geräten
 * Erfahrung mit Ticketsystemen
 * Erfahrung mit der Verwaltung von Hard- und Software
 * Selbständige und gewissenhafte Arbeitsweise sowie Teamfähigkeit
 * Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

## Description

* IT-Ersteinrichtungen
 * Installation bekannter Software
 * Kunden-Support vor Ort und remote
 * Enge Zusammenarbeit mit verschiedenen IT-Abteilungen
 * Installation und Einrichtung von Geräten
 * Fehlersuche, Analyse und Reparatur
 * Dokumentation der durchgeführten Arbeiten innerhalb des Ticket-Systems (OTRS)


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