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# Senior Consultant IT Operations Management

- **Company:** MANAGE -LATAM
- **Location:** Germany (Remote available)
- **Experience:** Expert
- **Salary:** €75,000.0 - €100,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Lifecycle Management, Configuration Management Databases, Information Technology, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=c99e13599c797b6b

## About the Role

Minimum 5 years of professional experience in IT Operations Management, infrastructure, or related consulting roles.

 - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

 - Experience with IT infrastructure and application management.

 - Basic understanding of IT infrastructure administration and monitoring.

 - Solid understanding of IT service organizations.

 - Experience with ITIL, Enterprise Service Management (ESM), or IT Service Management (ITSM) is a plus.

 - Experience with CMDB and CSDM is desirable.

 - Knowledge of monitoring solutions and ITOM concepts and processes is an advantage.

 - JavaScript knowledge is considered a plus.

 - ServiceNow Implementation Specialist certification is desirable.

 - Fluent German (C1/C2) and very good written and spoken English.

 - Strong analytical, communication, and presentation skills.

 - Structured, goal-oriented, and self-driven working style with the ability to manage multiple priorities.

 - Team-oriented mindset with flexibility and adaptability to changing customer requirements.

## Description

Analyze and evaluate existing IT infrastructure and IT Operations Management (ITOM) processes.

 - Independently manage and deliver ITOM projects and sub-projects.

 - Design future ITOM solution architectures aligned with client requirements.

 - Support project implementation as a functional and/or technical ServiceNow consultant.

 - Lead client workshops, training sessions, presentations, and stakeholder meetings in both German and English.

 - Coach and mentor project team members throughout project delivery.

 - Collaborate with clients to adapt solutions to evolving business needs.

 - Support pre-sales and business development activities.


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