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# Customer Solution Specialist

- **Company:** Ceratizit USA, LLC
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Microsoft Dynamics, Microsoft Office, SAP (Applications)
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=22bba06758ffd953

## About the Role

* High school diploma or equivalent required.
 * Minimum of two years of experience in a customer service-focused role.
 * Exceptional verbal and written communication skills, including professional phone and email etiquette.
 * Strong organizational and time-management abilities, with proven success prioritizing multiple tasks in a fast-paced environment.
 * Demonstrated problem-solving skills with a proactive, solution-oriented approach.
 * High level of attention to detail and a strong commitment to accuracy.
 * Ability to work collaboratively across functions and departments.
 * Proven ability to remain calm, professional, and customer-focused in high-pressure or escalated situations.
 * Proficiency with Microsoft Office applications (Outlook, Teams, Excel); experience with Microsoft Dynamics and SAP preferred.

TRAVEL REQUIREMENTS

These positions may require 10% travel, including occasional overnight stays. A valid driver's license is required.

## Description

The Customer Solutions Specialist is responsible for delivering outstanding service by accurately assessing customer needs and providing timely, effective resolutions. Serving as a critical connection between customers and internal teams, this role ensures seamless coordination, swift issue resolution, and a consistently positive customer experience, * Serve as a primary point of contact for customers via phone, e-mail and electronic channels

 * Professionally handles inbound and outbound customer phone calls, providing timely updates, solutions and follow-up
 * Manage customer orders from entry through fulfilment, including order accuracy, pricing, delivery dates and changes
 * Understand customer needs and provide accurate, timely, and effective solutions
 * Collaborate and coordinate with internal teams like Sales, Logistics, Engineering and Finance to resolve issues and meet customer expectations
 * Investigate and resolve customer issues related to orders, deliveries, returns, shortages or quality concerns with a solution focused and service driven approach
 * Understand product offerings, lead times, and manufacturing constraints to provide informed solutions
 * Maintain accurate customer and order information in SAP and Dynamics (CRM & ERP systems)
 * Ensure compliance with company policies, procedures and service level standards
 * Support continuous improvement initiatives to enhance customer experience and operational efficiency
 * Build and maintain strong, professional customer relationships
 * Contribute to a positive team environment and support shared goals


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