> Markdown version of [/jobs/ext/1133413-associate-infrastructure-operations-engineer](https://www.wearedevelopers.com/jobs/ext/1133413-associate-infrastructure-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Infrastructure Operations Engineer - **Company:** Optum, Inc - **Location:** Schaumburg, IL, United States (Remote available) - **Salary:** $60,200.0 - $107,400.0 - **Contract:** Permanent contract - **Skills:** IBM AIX, IBM System I, Unix, Linux, File Transfer, Microsoft Office, Microsoft Operating Systems, Virtual Desktops, Connect-Direct (Internet Protocols Based Network Software), Standard Sql, File Transfer Protocol (FTP), Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=082e4ca496e44dd1 ## About the Role * High School Diploma/GED * 2+ years of experience with AS400, IBMi midrange systems * 2+ years of experience with Robot Scheduler by Fortra * 2+ years of experience with Microsoft Office Suite * 1+ years of experience with virtual desktop software Preferred Qualifications: * Sterling Integrator and familiarity with SFTP and Connect Direct * ServiceNow or experience with other ITSM or CRM systems * AIX, LINUX and UNIX, SQL * Ability to multi-task and address day-to-day issues in conjunction with larger long-term projects * Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form * Ability to effectively present information and respond to questions from groups of associates, managers, and clients * Possess excellent written, verbal and interpersonal communication * Must be creative and resourceful, self-starter, highly motivated, critical thinker * Solid analytical, organizational and problem-solving skills * Working knowledge of IBM iSeries Operating system and Microsoft Operating systems * Personable, self-motivated individual that works well with a team or individually as necessary * Understanding of general computer terminology for proper communication between staff * Must be willing to learn and take direction in new areas * Attention to detail * Familiarity with HIPPA guidelines preferred * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. ## Description * Provide support to OPTUM clients and associates + Research, resolve and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards + Complete, maintain, and process pertinent problem tracking entries and records in ServiceNow + Communicate to internal and external customers as required for new job requests, updates to jobs and any reported issues with jobs * Coordinate the scheduling and delivery of all client deliverables within SLA using Robot Schedule + Participate in building customized notifications for high profile jobs to ensure completion + Identify scheduled jobs that have terminated and resolve the root cause of termination + Assist in RxCLAIM job updates due to MOD and patch installs + Ensure all job setups are put through quality assurance procedures to ensure accuracy + Ensure all payment deliverables are put through quality assurance processes to ensure accuracy * Ensure successful delivery of client deliverables through PragmaEdge Community Manager Software + Participate in the setup and continued maintenance of the MFT process (managed file transfer) to Pragma and Sterling Integrator + Participate in the verification of delivery You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)