> Markdown version of [/jobs/ext/1133479-tier-2-support-administrator](https://www.wearedevelopers.com/jobs/ext/1133479-tier-2-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - Support Administrator - **Company:** The Technology - **Location:** Lenexa, KS, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, CompTIA Network+, Email Filtering, Azure Active Directory, Microsoft SharePoint, Tablet Computers, Microsoft Onedrive, 3-tier Architectures, Cisco, User Administration - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6905a80eddc1206b ## About the Role * Proficient in Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory. * Hands-on experience with Active Directory including user management, group policies, and OU structure. * Familiarity with backup platforms, preferably Datto BCDR, including health monitoring and basic restore procedures. * Working knowledge of endpoint security tools including Bitdefender GravityZone or similar platforms. * Experience imaging and deploying workstations using standard tools and procedures. * Ability to manage multiple customer accounts simultaneously while maintaining quality and SLA compliance. * Clear written and verbal communication skills for both technical peers and end users. * Experience with ConnectWise PSA or similar ticketing and PSA platforms. Required/Preferred Experience: 2-4 years of professional IT support experience with demonstrated competency in Microsoft 365 administration and endpoint support. Experience in a Managed Services Provider environment strongly preferred. Required/Preferred Education: Bachelor's degree in an IT-related field, equivalent professional experience, or completion of a professional IT training program. Microsoft 365 Fundamentals (MS-900), Microsoft 365 Administrator (MS-102), or CompTIA Network+ preferred. ## Description The Support Administrator - Tier 2 handles intermediate-level service requests, proactive daily tasks, and user lifecycle management across multiple managed services customers. This role owns the execution of onboarding and offboarding workflows, daily environment health checks, and workstation deployments, while also supporting Tier 1 escalations and taking on tickets that require deeper application and platform knowledge. Tier 2 technicians are expected to manage assigned accounts with a high degree of ownership and professionalism., * Perform full user onboarding and offboarding in Microsoft 365 and Active Directory, including account creation, license assignment, group membership, and mailbox configuration. * Conduct daily backup health checks using Datto BCDR; identify and remediate failed or incomplete backups. * Image, configure, and deploy workstations and laptops for new users across customer environments. * Set up and configure hardware including workstations, monitors, and Getac rugged tablets. * Troubleshoot and remediate Bitdefender GravityZone agent installation failures and endpoint protection gaps. * Manage Microsoft 365 license assignments, renewals, and audits across customer tenants. * Troubleshoot Microsoft 365 directory synchronization errors (Azure AD Connect) and escalate persistent issues to Tier 3. * Resolve SharePoint drive access and mapping issues for end users. * Configure and troubleshoot printer and scanner changes including scan-to-email reconfiguration. * Process email quarantine requests and review spam filtering settings in Microsoft 365 and Cisco Secure Email. * Maintain ConnectWise PSA records including board maintenance, agreement tracking, and proactive task completion. * Produce recurring client deliverables such as monthly firewall reports and environment health summaries. * Provide support for line-of-business applications including Epic, Oden PT, and other customer-specific platforms. * Handle Tier 1 escalations and clearly document findings and resolution steps in ConnectWise. * Meet SLA targets and maintain high standards of ticket documentation across all assigned accounts. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Did AI or JS break the web?, Finding gems in the days of AI and One thing developers really need to know ](https://www.wearedevelopers.com/videos/1352-wearedevelopers-live-did-ai-or-js-break-the-web-finding-gems-in-the-days-of-ai-and-one-thing-developers-really-need-to-know) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [The Golden Age of Email: Owning the Inbox in the Age of AI](https://www.wearedevelopers.com/videos/100128-the-golden-age-of-email-owning-the-inbox-in-the-age-of-ai) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)