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# IT Support Specialist - III

- **Company:** ENTERPRISE SOLUTIONS INC
- **Location:** Conyers, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Software as a Service, Cloud Computing, Computer Networks, Information Leak Prevention, Desktop Computing, Aws Command Line Interface (CLI), Software Engineering, TCP/IP, Information Technology, Laptops, Terraform, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1ea2a93a3ad40e25

## About the Role

* 2-3+ years providing IT support and management experience.
 * Professional certification (e.g., A+, Network+, Cloud+, or equivalent).
 * Experience using ServiceNow.
 * Ability to present ideas in business-friendly and user-friendly language.
 * Excellent communication and interpersonal skills.
 * Results- and goal-oriented with the persistence and patience to work effectively with a variety of internal and external constituencies.
 * Ability to detect emerging trends and make recommendations for change.
 * Experience installing, maintaining, and troubleshooting:
 * Desktop computer hardware
 * Operating systems
 * Application software
 * Multi-computer environments
 * Current knowledge of technologies, including:
 * Computer systems
 * Mobile devices
 * Technology products
 * Experience resolving TCP/IP network issues.
 * Experience with, or the ability to learn, maintenance and support of:
 * Video conferencing systems
 * Audio/Visual (A/V) equipment
 * Dash cam software and equipment
 * Proven problem-solving skills., * Bachelor's degree in computer & information technology, Computer Science, Software Engineering, or a related field + 3 years of related experience; OR
 * Associate's/Vocational/Technical degree in a related field + 5 years of related experience; OR
 * 1 year of experience as an IT Support Specialist 2 or equivalent.

## Description

* Maintain and support scalable cloud environments.
 * Design, build, and maintain cloud-based applications and infrastructure.
 * Recommend hardware, software, and cloud infrastructure improvements.
 * Automate and provision infrastructure using AWS CLI and Terraform.
 * Monitor and resolve ServiceNow support tickets, ensuring timely end-user support.
 * Provide application, software, and business process support.
 * Improve operational efficiency through automation and process digitization.
 * Minimize system downtime and prevent data leakage.
 * Support IT Infrastructure team operations and incident escalations.
 * Troubleshoot and support desktops, Windows 10/11 laptops, scanners, local/network printers, Google Print, Chrome boxes, and other field systems.
 * Administer and support enterprise lobby management software and other business applications as needed.


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