> Markdown version of [/jobs/ext/1133996-tier-ii-technical-support-technician](https://www.wearedevelopers.com/jobs/ext/1133996-tier-ii-technical-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier II Technical Support Technician - **Company:** DECLARATION NETWORKS GROUP, INC. - **Location:** Oakland, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $37,440.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Multitier Architecture, Spanning Tree Protocols, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internet Control Message Protocol, Networking Basics, Virtual Local Area Networks, Wireless Networks, Wi-Fi Technology, Network Routers, Mobile Os, Os Ticket - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d5b9627d546f167e ## About the Role * Ability to work from home as needed. (requires a quiet workspace, high quality phone service, and a stable broadband connection). * Some travel may be required. * 2-3 years technical support / Helpdesk experience. * Good understanding of networking fundamentals. * Experience supporting basic router and switch functions. (NAT, DHCP, Port forwarding, VLAN's, Spanning Tree, DNS, ICMP etc..) * Experience supporting 802.11 WiFi connectivity. * Experience in a fixed wireless network (PTP and PMP) with a good grounding in RF fundamentals is desired but not required. * Experience working with Fiber or Cable internet systems is desired but not required. * Experience working with customer management and ticketing software. * Self-motivated, able to work productively with minimal supervision. * Able to quickly research equipment and software functions and features. * Proficient with basic Microsoft Office applications (Word, Excel etc..). * Excellent communication skills, ability to document complex technical issues. * Must be organized and able to manage multiple schedules. * Experience supporting desktop and mobile operating systems. * Customer service training (ability to maintain call control and deal with frustrated customers). * Flexible schedule (on-call and shift may be required). Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices. Applicants should have the ability to handle customer interaction in a professional and courteous manner. Candidate should have a clean driving record. ## Description The Tier II technician support technician's role is primarily responsible for providing remote technical support by phone to customers of the NeuBeam ISP/MSP network. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible, the Tier II Tech will escalate the ticket to Tier III or schedule to dispatch a field technician. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)