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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Natural Networks, Inc. - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Computing Platforms, Backup Devices, Desktop Computing, Domain Name System (DNS), Microsoft Exchange Server, Internet Message Access Protocols, Post Office Protocol, Cloud Services, SQL Databases, Web Hosting Services, Transport Layer Security, Tablet Computers, Information Technology, Laptops, Network Server, Terminal Servers, User Accounts, Vmware - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dc405a8310d105ae ## About the Role * High school diploma or equivalent; Bachelor's degree in IT or related fields is a plus. * Tier I: 2+ years in a technical support role. * Tier II: 3+ years with additional responsibilities as outlined above. * Tier III: 10+ years, including advanced systems management and certifications. Skills & Certifications: * Strong understanding of PC, Mac, and mobile platforms. * Proficiency with cloud services like Microsoft 365, OneDrive, and Teams. * Certifications such as VTSP or equivalent are preferred for higher-tier roles. Other Requirements: * Ability to lift and move up to 40 lbs regularly. * Acceptable driving record with 2+ years of driving experience. Soft Skills: * Excellent problem-solving and analytical abilities. * Strong verbal and written communication skills. * Adaptable to changing environments and committed to teamwork., * Do you have experience diagnosing and repairing technical issues for laptops, desktops (PC & Mac), mobile devices, email systems (POP3, IMAP, Exchange), and cloud services like Microsoft 365 or OneDrive? * Have you provided both remote and on-site technical support, including provisioning and terminating user accounts? * Are you experienced with managing IT systems, including backup solutions, DNS, and website hosting? * Have you served as an escalation point for technical issues or trained junior team members in a professional setting? * Do you have experience setting up and maintaining on-site or cloud servers, terminal servers, and email systems, including troubleshooting and upgrades? Experience: * IT support: 2 years (Required) License/Certification: * California Driver's License (Required) ## Description Position Overview: As an IT Support Specialist, you'll provide comprehensive technical support to our clients, ensuring seamless operation of their IT infrastructure. This role involves handling Tier I to Tier III technical issues, supporting various hardware and software platforms, and maintaining exceptional client service. The ideal candidate has experience in troubleshooting, strong communication skills, and a commitment to professional growth., Technical Responsibilities: * Tier I Support: * Diagnose and resolve issues related to laptops, desktops, tablets, and smartphones. * Manage email systems, cloud services, and backup solutions. * Install new systems and provision user accounts. * Provide remote and on-site support for clients. * Tier II Support: * Handle advanced issues involving servers, DNS, and website hosting. * Train and mentor Tier I technicians. * Manage various IT systems, including SSL and backup configurations. * Tier III Support: * Address escalated issues from Tier I and II technicians. * Support complex systems such as Exchange Servers, SQL Servers, and VMware environments. * Serve as a systems administrator for managed workplace solutions. Administrative Duties: * Maintain accurate records of work performed and ensure documentation is up to date. * Track and manage time in real-time within company systems. * Keep the workplace organized and adhere to safety standards. Client Relationship Management: * Provide clear, professional communication with clients to resolve their technical concerns. * Build trust and establish strong, lasting client relationships. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)