> Markdown version of [/jobs/ext/1134026-tools-consultant-l1](https://www.wearedevelopers.com/jobs/ext/1134026-tools-consultant-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TOOLS CONSULTANT L1 - **Company:** Wipro Limited - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Component-Based Software Engineering, Backup Devices, Databases, Middleware, Monitoring of Systems, HP SiteScope, Tivoli Management Framework, Java Virtual Machine (JVM), Splunk, Dynatrace - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ebb6f6085a5a8fe ## About the Role Primary Skills: Splunk, Dynatrace, SiteScope, Tivoli Netcool/WebGUI, Event & Incident Management, Production Support, Monitoring & Alert Management, ITIL/ITSM Secondary Skills: Windows Administration, Java Virtual Machine (JVM), Change Management, Trend Analysis, Automation, Troubleshooting, Root Cause Analysis (RCA), Communication & Stakeholder Management, 24x7 Operations Support, "Proven team player who can work comfortably in a multicultural environment. * Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure * Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. * Must be pro-active, enthusiastic, flexible, results driven with attention to detail. * Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, * Experience with Java Virtual Machine, Windows, * Experience in a large IT production support environment * Basic understanding/exposure to ITIL/ITSM. * Ability to work in non-contiguous shifts including the potential for weekend days. DESIRED_SKILL "* ITIL Foundation/Intermediary certification * Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management Mandatory Skills: Splunk AIOPS . Experience: 5-8 Years . ## Description "Proficient to work independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 3 years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Responsibilities include, but not limited to: * Use of monitoring tools to proactively identify and research potential production incidents. * Respond to alerts regarding potential production incidents. * Escalate to advanced support as needed for problem resolution. * Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. * Perform all environment routing, cycling, and implementation of splash pages. * Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. * Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. * Develop procedures for trouble shooting and possible resolution of issues. * Execute procedures reliably and escalate appropriately to solve incidents quickly ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)