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# End User Computing

- **Company:** Tata Consultancy Services Limited
- **Location:** Chicago, IL, United States
- **Salary:** $90,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** IT Management, User Environment Management, Performance Monitor
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb46986a7d25f55f

## About the Role

* End to end EUC / Workplace service delivery management
 * Multi country / multi site operational oversight
 * Incident, escalation, and SLA management
 * Field technician and vendor operations management
 * ITIL based service management (Incident, Problem, Change)
 * Stakeholder and customer relationship management
 * Performance monitoring, reporting, and governance
 * Continuous improvement and service optimization

## Description

* Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
 * Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
 * Act as the single point of accountability for EUC operations within the zone
 * Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
 * Assign and prioritize work for critical incidents, Top locations, and business impacting issues
 * Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
 * Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
 * Conduct operational governance, including service reviews, performance tracking, and compliance audits
 * Ensure adherence to standard EUC tools, processes, and security policies
 * Drive problem management, RCA, and preventive actions to reduce repeat incidents
 * Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
 * Identify and implement continuous improvement and cost optimization opportunities
 * Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
 * Provide regular operational reports, dashboards, and executive updates


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