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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** FIRSTPRO INC - **Location:** West Windsor Township, NJ, United States - **Salary:** $31,200.0 - $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Linux, Domain Name System (DNS), Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, Network Administration, Software Engineering, TCP/IP, Connectivity Problems, Software Troubleshooting, Laptops, Firewall Services Module, Cisco, Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=31c7e73567df3f96 ## About the Role * Proven experience in technical support or IT support roles with a strong foundation in equipment troubleshooting and software troubleshooting. * knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, and network administration. * Proficiency in managing Active Directory accounts and Group Policy Objects (GPO). * Familiarity with operating systems including Windows (Windows Server), macOS, Linux; experience supporting diverse environments preferred. * Hands-on experience with help desk ticketing systems such as ServiceNow or BMC Remedy * Strong analysis skills for diagnosing complex hardware or software issues efficiently. * Ability to communicate technical information clearly to non-technical users while demonstrating excellent customer service skills. This role is ideal for individuals eager to advance their career in IT support within a fast-paced environment. If you are dedicated to delivering exceptional customer service while maintaining technical excellence, we encourage you to apply today. ## Description We are seeking a highly motivated Help Desk Specialist to join our dynamic IT support team. In this role, you will serve as the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware, software, and network issues. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to ensure seamless IT operations across the organization. This paid position offers an excellent opportunity to develop your IT support skills within a collaborative environment committed to technological excellence., * Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow, Jira, or BMC Remedy, documenting issues accurately and thoroughly. * Provide technical support for desktop and laptop computers, including hardware troubleshooting, software installation, and configuration. * Troubleshoot network connectivity issues involving LAN, VPN, firewall configurations, TCP/IP protocols, DNS settings, and network devices such as Meraki and Cisco equipment. * Assist users with operating systems including Windows (Windows Server), macOS, and Linux, ensuring optimal performance and security. * Manage Active Directory accounts through GPO (Group Policy Objects) and Active Directory management tools to facilitate user access and permissions. * Resolve issues related to mobile devices, printers, and other peripherals while maintaining high levels of customer service. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Should Tech Managers Be Developers First? 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