> Markdown version of [/jobs/ext/1134058-technical-support-team-lead](https://www.wearedevelopers.com/jobs/ext/1134058-technical-support-team-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - Team Lead - **Company:** COLORVISION INTERNATIONAL, INC. - **Location:** Orlando, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Network Connections, Information Technology, Tools for Reporting - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7664bbe26236e46c ## About the Role Education, Certification(s) and Experience * High school diploma or equivalent required. * An associate degree (in a computing field), a two-year technical certificate, or equivalent relevant experience preferred. * Must have strong administrative, organizational, and task prioritization skills * 3+ years of successful technical servicing of digital products in a revenue generating environment. * Strong technical background in managing computer systems, printers, and specialized equipment. * Must possess CompTIA A+ certification or equivalent/higher level technical competency. * Possession of a Network or Fiber Optic Technician certification required. * Valid driver's license required. Skills and Abilities * Strong customer service and interpersonal skills * Effective written and verbal communication skills * Demonstrated ability to manage multiple priorities and proactively communicate progress/roadblocks with internal stakeholders and external clients/partners in a professional manner. * Proficiency in standard business software and reporting tools. * Proven experience in technical leadership, with a strong ability to train, mentor, and delegate to a team. * Strong technical background in managing computer systems, printers, and specialized equipment. * Ability to adapt to changing conditions with the focus of supporting a team in embracing change. Physical Requirements: * Ability to stand for extended periods. * Ability to travel is required, including short-notice travel. * Ability to frequently bend, reach, and lift items up to 50 pounds with assistance. * Requires occasional climbing, balancing, stooping, kneeling, crouching, or crawling. * Frequent standing, walking, and sitting are necessary. * Regular use of hands and fingers for handling, reaching, and tactile sensing is expected, along with the ability to communicate clearly through speech and hearing. * Visual requirements include close vision, distance vision, peripheral vision, and depth perception. Travel Required * This role requires travel to provide onsite support for client/partner locations as needed (estimated 30%), primarily during annual maintenance season (March-June). * This role requires frequent international travel. Candidates must be able to obtain and maintain all necessary travel documents, including a valid U.S. passport. ## Description The Team Lead, Technical Support is responsible for leading and overseeing the daily operations of the technical support function within the Orlando office. This role leads with a focus on client satisfaction, providing day-to-day supervision, training, and guidance to a team of technicians to ensure work is delegated effectively and executed with urgency and exceptional quality. The Team Lead plays a key role in maintaining, troubleshooting, and optimizing the organization's technical infrastructure. The position emphasizes efficient issue resolution, proactive problem-solving, and continuous process improvement to ensure seamless execution, efficient technical operations and minimal disruption to both the company's and our client's business activities. Key Responsibilities * Train and mentor technical staff, enhancing their skills and ensuring they can independently handle assigned tasks. * Provide team oversight daily to ensure adequate technician coverage for ticket volume, supporting efficient workload distribution. * Proactively partner and communicate with the Tech Services Manager to address scheduling needs/coverage challenges. * Ensure consistent on-call coverage to assist our partners outside of standard office hours. * Ability to make sound judgments & decisions in the absence of the Manager of Technical Services. * Delegate tasks effectively to manage multiple projects simultaneously, ensuring timely and high-quality completion. * Lead by example in addressing urgent technical issues, demonstrating problem-solving acumen and decision-making skills. * Provide hands-on technical support for hardware and systems, including assembling, repairing, testing, and maintaining PCs, monitors, printers, POS systems, and camera equipment. * Install, configure, and troubleshoot Windows operating systems, applications, and network connectivity (including cabling), ensuring optimal system performance. * Deliver responsive technical support through phone and onsite visits, assisting with troubleshooting and resolving client issues and participating in after-hours/on-call support rotation. * Troubleshoot and resolve functionality of computer systems, printers, camera equipment and other technical infrastructure, for internal and external clients. * Support and maintain rigorous maintenance schedules to minimize downtime and operational disruptions. * Ensure all technicians are using the proper safety devices and PPE when required. * Collaborate with cross-functional teams to improve processes and technical capabilities. * Perform occasional wiring and soldering tasks, including creating specialized cables and hardware solutions. * Respond to incoming support requests as needed, resolve basic issues, and assign calls/tasks to the appropriate technician. * Ensure accurate service call tickets/logs, generate performance reports, and analyze trends to improve departmental efficiency. * Serve as the first point of contact for internal and external escalation calls, ensuring timely resolution and effective communication across stakeholders. * Conduct follow-up communications to ensure all service requests and incidents are fully resolved to satisfaction. * Other duties as assigned and needed to keep the operation able to generate revenues for the company. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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